Ep. 204: Evan Siegel | Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty Customer Confidential: Untold Stories Of Earned Growth podcast

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Business Customer Experience Leadership Loyalty Netpromotersystem Nps Robmarkey Service Company partner Rob Markey Customer experience expert MBA Bain Companys Promote IT Management

内容由Bain & Company, Rob Markey, Company partner, and Customer experience expert提供。所有播客内容（包括剧集、图形和播客描述）均由 Bain & Company, Rob Markey, Company partner, and Customer experience expert 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Customer Confidential: Untold Stories of Earned Growth « »
Ep. 204: Evan Siegel | Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty

1+ y ago 45:07

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内容由Bain & Company, Rob Markey, Company partner, and Customer experience expert提供。所有播客内容（包括剧集、图形和播客描述）均由 Bain & Company, Rob Markey, Company partner, and Customer experience expert 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

In this episode, Evan Siegel, vice president of financial services and business development at eGain, and Rob Markey discuss why customer-focused bankers need to learn how to listen to consumers’ true financial needs and wants, and why empowering consumers to take charge of their financial health wins their long-term trust.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Evan Siegel, you can find him on LinkedIn.

… continue reading

232集单集

#Business #Customer #Experience #Leadership #Loyalty #Netpromotersystem #Nps #Robmarkey #Service #Company partner #Rob Markey #Customer experience expert #MBA #Bain Companys #Promote #IT Management

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Ep. 204: Evan Siegel | Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty

Customer Confidential: Untold Stories of Earned Growth

22 subscribers

published 1+ y ago

分享

MP3•单集首页

内容由Bain & Company, Rob Markey, Company partner, and Customer experience expert提供。所有播客内容（包括剧集、图形和播客描述）均由 Bain & Company, Rob Markey, Company partner, and Customer experience expert 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

In this episode, Evan Siegel, vice president of financial services and business development at eGain, and Rob Markey discuss why customer-focused bankers need to learn how to listen to consumers’ true financial needs and wants, and why empowering consumers to take charge of their financial health wins their long-term trust.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Evan Siegel, you can find him on LinkedIn.

… continue reading

232集单集

#Business #Customer #Experience #Leadership #Loyalty #Netpromotersystem #Nps #Robmarkey #Service #Company partner #Rob Markey #Customer experience expert #MBA #Bain Companys #Promote #IT Management

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