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内容由Gregorio Uglioni提供。所有播客内容（包括剧集、图形和播客描述）均由 Gregorio Uglioni 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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Continuous Education in Customer Experience with Ricky Harris
Manage episode 340165347 series 3333377
内容由Gregorio Uglioni提供。所有播客内容（包括剧集、图形和播客描述）均由 Gregorio Uglioni 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
The CX Goalkeeper had the great opportunity to interview Ricky Harris
LinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classes
Highlights:
00:00 Game Start
00:32 Ricky's introduction
03:34 Ricky's values
05:26 The CX landscape in South Africa
7:36 What can we learn from South Africa
12:49 The role of the Chartered Institute of customer management
19:19 Continuous Education & the most requested skills
21:36 The future question (CX in 10 years)
26:29 Ricky's book suggestion
31:28 Ricky's contact details
32:39 Ricky's golden nugget
and much more on https://www.cxogoalkeeper.com/RickyHarris
#cxgoalkeeper #customerexperience #podcast #leadership
176集单集
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Manage episode 340165347 series 3333377
内容由Gregorio Uglioni提供。所有播客内容（包括剧集、图形和播客描述）均由 Gregorio Uglioni 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
The CX Goalkeeper had the great opportunity to interview Ricky Harris
LinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classes
Highlights:
00:00 Game Start
00:32 Ricky's introduction
03:34 Ricky's values
05:26 The CX landscape in South Africa
7:36 What can we learn from South Africa
12:49 The role of the Chartered Institute of customer management
19:19 Continuous Education & the most requested skills
21:36 The future question (CX in 10 years)
26:29 Ricky's book suggestion
31:28 Ricky's contact details
32:39 Ricky's golden nugget
and much more on https://www.cxogoalkeeper.com/RickyHarris
#cxgoalkeeper #customerexperience #podcast #leadership
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类似 CX GOALKEEPER - Customer Experience Goals 的节目
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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continue reading
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…
continue reading
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…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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