Myth or Reality? The allure of becoming a Hotel General Manager

50 Shades of Hospitality

In this podcast, Philippe Clarinval discusses the role of the Hotel GM and what makes this role appealing and challenging. He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world.

Philippe’s role as General Manager of the Carlton Hotel in St.-Moritz Switzerland and the Grand Hotel Les Trois Rois in Basel allowed him realise the importance of transformational leadership. In this episode, Philippe delves into what transformational leadership looks like and how the hospitality sector must encourage and support service excellence by inspiring and cultivating their employee experiences.

We also ask Philippe to share his rich educational and career path and to comment on the current lack of qualified hospitality staff. Philippe explains why hospitality education must continue to adapt if they want to inspire and prepare a new generation of hospitality employees.

Finally, Philippe shares his thoughts on what makes a great GM and encourages young hoteliers to continue learning and pursue their dreams.

Philippe Clarinval started his career in the United States and Asia with Shangri-La Hotels and Resorts. He is a luminary in the international luxury hospitality industry. He is renowned for his roles as the Managing Director of The Omnia Mountain Lodge, General Manager of the Carlton Hotel St. Moritz, and, most recently, the Grand Hotel Les Trois Rois in Basel. His transformational leadership is characterised by a steadfast commitment to service excellence, uncompromising engagement, inspiration, and the cultivation of a refined employee experience, making his hotels bastions of luxury.

A solid academic foundation, with degrees from Ivy League Universities and Management Schools such as the Glion Institute of Higher Education, underpins Clarinval's journey in hospitality.

His commitment to excellence has garnered industry accolades and recognition, affirming his status as a thought leader in hospitality. Beyond his professional endeavours, he contributes to the academic sphere, offering insights into leadership, service quality, and management. As such, he is the Vice Chairman of the Hoteliers Guild Academy of Hospitality Arts, a member and author of the Forbes Business Council and a former Board Member of Swiss Deluxe Hotels. His influence extends across other industries, inspiring professionals on executive boards and students alike.