It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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October 2021 – Focusing on the Pensions Consumer Journey In this podcast you will hear the key pension news from the last month summarised by Aon’s Ricky Marsh. This month Ricky is joined by Aon’s John Foster and Anne Oliver to discuss the DC Pensions Consumer Journey, following up from their work on Aon’s response to a joint call for input from The Pensions Regulator and the FCA. They also discuss wider trends in pensions communications. Further information: Participate in Aon’s latest DC Survey: [https://sg.aon.nl/s3/DC-survey-2021]