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On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Rhoan Morgan discuss fear around economic downturn, the nuances of business development, and why transparency in agency revenue makes a big difference. Rhoan Morgan and I cover these points and more: How to show up in a sales conversation with integrity; The importance in being comfo…
 
On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Khushbu Doshi discuss how creative, media and tech agencies can improve client retention with an aligned account services team. Khushbu Doshi and I cover these points and more: The importance of account managers and project managers working side by side; How empathy can actually impr…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Khalil Stultz discuss the process of selling or acquiring an agency, and how to communicate to your team. Khalil Stultz and I cover these points and more: Focusing on growth through strategic partnerships to catapult business growth; The things acquirers look for when vetting an agency …
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Caleb Clark of Hook and Ladder dive into the pragmatism of a people-first approach to agency leadership. Caleb Clark and I cover these points and more: The power of creating collaboration within your team and the teams you work with; How core values can have an impact on the team, when …
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Jason Debiak of Paper Tiger discuss the journey of becoming the Chief Creative Officer at your agency, as well as the self-awareness you can develop and impact you can make as a leader. Jason Debiak and I cover these points and more: His career evolution as co-founder and lead designer …
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Marko Pavicic of Unity Method discuss how agency growth can be linked directly to neuroscience. Marko Pavicic and I cover these points and more: Why many agency owners believe that the market isn’t big enough for them; Translating energetic magnetism into business growth; What happens o…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Erik Kockum, co-founder of SNASK discuss what’s required for true creativity within agencies, and how your values and culture directly influence creative output. Erik and I cover these points and more: The two inherent components of creativity that guide agency growth; How empathy and v…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Nate Shalev discuss the importance of understanding the identities of your employees as part of an inclusive agency culture. Nate and I cover these points and more: The importance of matching your values and mission with your actions as a leader; How pronouns can be used to affirm someo…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Flory Wilson discuss how agencies can ensure that they are providing truly equitable benefits for reproductive health for all of their employees. Flory Wilson and I cover these points and more: How companies can support their employees around reproductive health care; Data that supports…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Stephan discuss how deliberate practice is the secret to sustained behavioral change and how that drives agency growth. Stephan and I cover these points and more: Our perception, or understanding, of our people as agency leaders; Questions we can ask ourselves in order to be better lead…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Amanda discuss how agencies can be changemakers for inclusivity in the world. Amanda and I cover these points and more: Dispelling the myth that accessibility is a niche market; The three things agencies can do to be more accessible; Solutions available for agencies to create more acces…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Tony Cope of Myriad discuss creativity as a force for good, and how surviving traumatic events in life have impacted his agency’s work. Tony and I cover these points and more: How Tony’s active shooter event experiences altered his work in the world; Why the projects we do at our agenci…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Julia McLaughlin discuss the positive impact that review management services can create for digital agencies. Julia McLaughlin and I cover these points and more: The difference between running an agency and founding a SaaS platform; The direct result your clients can see when they get p…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Arthur Woods discuss best practices in hiring for diversity, starting with the goal-setting measures and the strategy that ensures successful outcomes. Arthur and I cover these points and more: Where to start if your goal is to hire more diverse humans; Why organizations need a DEI stra…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly is joined by Dan Englander to discuss leveraging human connection in your outbound sales strategy in order to create trust. Dan and I cover these points and more: The two different mindsets to sales and why it’s important to distinguish between them; How to merge both old and new mindsets i…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Shawne Mitchell talk about how to surrender as a leader, as well as how accessing states of transcendence can be a gamechanger for your leadership style. Shawne and I cover these points and more: The new model of transcendental leadership and how it works; The role that connection to na…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Trenton Moss talk about how to cultivate more meaningful interactions between the people within your agency. Trenton Moss and I cover these points and more: How Trenton nearly went bankrupt in business, and how he emerged stronger; The value in how you make people feel, and how that ben…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Galen Low talk about what agency leaders can learn about servant leadership from their digital project managers. Galen Low and I cover these points and more: Defining servant leadership within an agency setting; Why most agency leaders fail to see their DPMs as leaders; Some of the perc…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Rhodes Perry discuss how each agency leader can transform their culture into one of belonging and inclusion over time. Rhodes Perry and I cover these points and more: How Rhodes felt the challenges he faced in the beginning of his career led to his work; Why self-actualization is so pow…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and LaTonya Wilkins discuss how to lead by building psychologically safe relationships within your agency. LaTonya Wilkins and I cover these points and more: The dominant leadership standards in traditional workplace environments; Toxic and Surface leaders, and how each exhibit and perform;…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Massimo Backus discuss emotional awareness in order to mindfully ride the waves of high-highs and low-lows in agency leadership. Massimo Backus and I cover these points and more: What self-compassion looks like in business management and leadership; The most common reason why people fal…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Dorie Clark discuss the power in saying no to things that don’t make sense for you, and how to strategically position yourself as a long game thinker for the benefit of your agency. Dorie Clark and I cover these points and more: How saying yes to everything means being average at everyt…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Melanie Chandruang discuss both the connection and distinction between the people within our agency and our operational strategy. Melanie Chandruang and I cover these points and more: Why agencies struggle to understand and fully grasp what “operations” means; The top operational challe…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Michael Anthony discuss how it is both imperative and paradoxical to unravel past coping mechanisms in order to be good leaders. Michael and I cover these points and more: How trauma is the theft of identity, not the experiences we have; How Michael discovered agency through a look in t…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Manish Dudharejia discuss the continuous need for additional agency resources and the benefits of a white label partnership solution. Manish and I cover these points and more: The skepticism agencies often have around outsourcing; The benefits of working with a white label team you trus…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Rachel Roberts Mattox discuss how an agency leader’s self-development work can significantly change culture and business trajectory. Rachel and I cover these points and more: How some of us hide behind long work hours as a means of distraction from ourselves; The veneer of hustle and ac…
 
On this episode of THRIVE — sponsored by accessiBe — Kelly and Gina Hayden talk about how to identify gaps in our leadership style in order to deepen connection and create more meaningful impact. Gina and I cover these points and more: What we mean by “effective leadership”; The differences between a conscious leader’s and wounded leader’s characte…
 
On this episode of THRIVE—sponsored by accessiBe—Kelly talks with Joshua Basile, a C4-5 Quadriplegic who shares his inspiring story and life's work as an advocate for web accessibility. Together, they uncover the opportunities that inclusivity provides for agencies worldwide. Josh and I cover these points and more: How Joshua’s traumatic accident i…
 
On this final episode of THRIVE for 2021 — sponsored by Workamajig — Kelly and Liz Ricca of Big Duck dive into the details of how the agency recently transitioned to employee ownership. Liz Ricca and I cover these points and more: What a worker-owned cooperative is, and what that may look like; Why this business model has been an underconsidered op…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Rafi Glantz of accessiBe discuss web inclusivity and accessibility, what it means to people with disabilities, and why it should matter to us all. Rafi Glantz and I cover these points and more: Why inclusivity and accessibility matter on the web; The difference between native accessibi…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Laura Tolhoek discuss the importance of your employer brand and how it impacts hiring, recruitment, and more. Laura and I cover these points and more: The meaning behind employer brand and why it’s important; Story intersection between the agency brand and the employer brand; Things th…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Dr. Steve Yacovelli discuss how agency leaders can foster internal and external change that is both inclusive and impactful. Dr. Steve Yacovelli and I cover these points and more: What change management means and how it’s different than related organizational disciplines; How we set ou…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Brandon Wilson discuss the impact of sabotage on our leadership pursuit and how to overcome it when it’s present both around and within us. Brandon and I cover these points and more: How we need to broaden the definition of sabotage to better understand it; The four horsemen of sabotag…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Ilise Benun discuss the disconnect between the value of business services and the value of the person selling them. They give actionable steps to get more comfortable having the money conversation with prospects and clients. Ilise Benun and I cover these points and more: Common struggl…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Sarah Hawley discuss how remote work not only allows you to create a more conscious culture, it also ensures greater alignment within your business relationships. Sarah Hawley and I cover these points and more: How remote work allows us to unpack unconscious bias during hiring; What co…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Chris McLean discuss boundaries, setting the right example as leaders, and the possibility of eliminating burnout at agencies. Chris McLean and I cover these points and more: the balanced relationship between personal development and business development; as leaders, we need to model b…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Debra Sunderland discuss what conscious leadership is and why more creative agency owners are waking up to it right now. Debra Sunderland and I cover these points and more: how deep inner work translates into conscious leadership; what conscious leadership is and how is it shows up; ho…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Jennifer Briggs discuss how creative firms can use employee stock ownership plans (ESOPs) or co-ops as a business model, both demonstrating equity and planning for succession. Jennifer Briggs and I cover these points and more: the basics of an Employee Stock Ownership Plan; how employe…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Iris Shoor talk shop about how Oribi takes the guesswork out of customer journey analytics and campaign attribution to help agencies improve performance and retain clients. oribi.io/thrive: 7-day free trial + Get 20% off your first 3 months using code THRIVE at checkout Iris Shoor and …
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Juan Cortés discuss how creative and technology agency owners typically think about diversity and inclusion as it relates to attracting and retaining team members, but there are many other opportunities for us to create conscious inclusion. Juan Cortés and I cover these points and mo…
 
On this landmark episode of THRIVE — sponsored by Workamajig — Kelly and Mo Gawdat discuss how and why slowing down actually allows you to get further in both your life and agency. Mo Gawdat and I cover these points and more: That happiness is actually highly predictable and can be summarized in an equation; How grief can catapult us into creating …
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Charlotte Ellis Maldari discuss how creative agencies can demonstrate to prospects that they are the best choice, as opposed to being held back by peer comparison. Charlotte and I cover these points and more: Where fear and self-limiting beliefs truly come from; The benefits of running…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Lee McKnight Jr. discuss the most effective ways to interact with prospective clients in order to set you apart from your competition, make your sales process more human, and win more business. Lee McKnight Jr. and I cover these points and more: Examples of follow-up email that tend to…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Chip Griffin discuss how intentionally building your agency leads to more personal happiness and more business growth. Chip Griffin and I cover these points and more: What each agency owner wants from their business is very different; Fundamentally, you learn more from your failure tha…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Barbara Mutedzi discuss where to begin on the journey toward self-awareness, and how healing allows you to become a more effective leader. Barbara Mutedzi and I cover these points and more: How blind spots invite us to increase self-awareness The power of trusting our own intuition in …
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Ty Fujimura, Founder of Cantilever, discuss breaking out of your own mental model to relinquish control and start trusting your team. Ty Fujimura and I cover these points and more: The reality between what we view as ‘a successful agency’ and what goes on behind the scenes; Ways in whi…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Maggie Patterson, founder of Scoop Studios, discuss the myths that exist around running an agency and how to trust your instincts as a leader. Maggie and I cover these points and more: The issue with one-size-fits-all growth courses geared toward agency owners The myth that we have to …
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Madeline Pratt discuss how we, as business owners and leaders, can create a company that is aligned with our greater purpose and the equity we want to see in the world. Madeline and I cover these points and more: Why now is the right time for business owners to bring forth their true b…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Liston Witherill discuss how agency leaders can serve their prospective and existing clients with a diverse content mix that’s rooted in relevance and integrity. Liston and I cover these points and more: There are so many ways to amplify your visibility and add to the top of your funne…
 
On this episode of THRIVE — sponsored by Workamajig — Kelly and Rachel Renock, CEO and Co-Founder of Wethos, discuss strategic ways that creative leaders can work to dismantle toxicity within their organizations. Rachel and I cover these points and more: what fueled the desire to dismantle workplace toxicity how agency owners can address their own …
 
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