最佳The Outcome播客 (2024)

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Transform Your Health and Mindset with Chris Holt 47:53

4d ago47:53

47:53

Fitness and nutrition expert Chris Holt joins me to share an empowering journey of transformation and self-discovery. As an identical triplet, Chris offers a unique lens on individuality, challenging preconceived notions about appearances and the fitness lifestyle. Today you'll learn the importance of shifting from a victim mindset to one that embr…

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The Worst Outtakes Episode 12 - Bloopers of Ep. 12 10:56

11d ago10:56

10:56

Today we have a few announcements, while also providing some previously unheard audio from episode 12. Enjoy! World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description (Still here) Ethan: Artwork由The Worst Outcome

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Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079 39:42

4d ago39:42

39:42

In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital exp…

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Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078 55:19

11d ago55:19

55:19

Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …

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Episode 12 - Way back when? (The Conduit Saga) 1:22:51

18d ago1:22:51

1:22:51

Hello from the Liran Wizard Academy! Today we open a 100 year old time capsule and get a blast from the school's past. This seems pretty harmless, surely no-one can die in this one. Background work on the podcast: Jay: Voice of Memor, shorts editor, captions, schedule, Outtakes, Instagram, YouTube shorts Ethan: Dungeon master, main episode editor, …

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Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077 46:28

18d ago46:28

46:28

Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating educatio…

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The Worst Outtakes Episode 11: A Discussion of Deities 24:42

25d ago24:42

24:42

Today me and Ethan discuss 4 of the 16 main gods in his setting, and they are certainly interesting. We'll probably do more videos covering the rest later. World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description (Still here) Ethan: Co-Host, Lore,…

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Enhancing CX with Targeted Campaigns...and LinkedIn Ads! with Kat Breeggemann of Automox | Episode 076 53:33

26d ago53:33

53:33

Kat Breeggemann, Digital Customer Experience Program Manager at Automox, joins the podcast to discuss the role of data in driving digital customer success and enhancing product adoption. She shares her journey into customer success, the importance of tailoring digital programs to customer needs, and explores strategies to prevent downgrades using t…

1
Use Taxes to Your Advantage with Amanda Han 38:18

1M ago38:18

38:18

Discover the transformative power of tax strategies with Amanda Han from Keystone CPA, as she leads us through her fascinating career shift from a big four accounting firm to launching her own venture during the 2008 financial crisis. Amanda's journey is a testament to resilience and adaptability, shedding light on the dual nature of taxes—both as …

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Episode 11 - The Liran Wizard Academy (The Conduit Saga) 1:14:00

1M ago1:14:00

1:14:00

Good day from Nalasolark! Today we meet Nhilan's parents while visiting their magic school. Nhilan's condition is pretty bad, I hope he can hold on and survive this one. Background work on the podcast: Jay: Voice of Memor, shorts editor, captions, schedule, out takes, Instagram, YouTube shorts Ethan: Dungeon master, main episode editor, video/short…

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Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075 25:07

1M ago25:07

25:07

In this solo episode of the podcast, I spend a bit of time recapping a recent talk I gave together with Dan Ennis at Churn-In, ChurnZero's annual conference and also take some time to discuss the launch of the Digital CS Maturity Assessment, which you can go through by following this link for free: https://digitalcustomersuccess.com/dcsmaturity/ I …

1
The Worst Outtakes Episode 10 - A Mostly Accurate Retelling (1-10) 48:01

1M ago48:01

48:01

Today me and Michael give a summary of all the events that have happened up until this point, to either remind people of what has gone down or catch them up if they missed anything. We'll probably do one of these every 10 episodes or so. Neat! World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background w…

1
Unlock Your Brain's Potential with Angie Noack 48:26

1M ago48:26

48:26

Unlock your brain's full potential with the transformative power of neurofeedback. Angie Noack is a clinical mental health counselor who specializes in the groundbreaking approach to mental wellness. In this episode, discover how neurofeedback operates through operant conditioning to forge new neural pathways, offering hope to those grappling with …

1
Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 40:11

1M ago40:11

40:11

Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology. Chapters: 00:00:00 - …

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Episode 10 - The Ruined God (Tales From The Leacher Wood) 1:19:25

2M ago1:19:25

1:19:25

Good evening from the ruins! Today we deal with the consequences of our actions in our previous episode. Today was brutal, someone doesn't survive this one. Background work for this episode: Jay: Description, Voice of Memor Ethan: Video, Art, Audio, Dungeon Master Michael: Equipment, Voice of Nhilan Rhys: Backup Video and Audio, Voice of Mud Finn: …

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Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073 52:35

2M ago52:35

52:35

In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and di…

1
The Worst Outtakes Episode 9: Expected Mostly Coherent Ramblings 17:06

2M ago17:06

17:06

Today me and Ethan continue our story of our previous campaign, what fun. If you have been enjoying this retelling (or if you hate it and beg for it to stop), please let us know! World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description (hey there)…

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Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072 57:45

2M ago57:45

57:45

Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…

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Episode 9 - The Great Beyond Ruins (Tales From The Leacher Wood) 1:24:30

2M ago1:24:30

1:24:30

Greetings from an underground ruin! Today our highly intellectual adventurers descend into a strange religious ruin full of puzzles. Some of these are rather complex, I am unsure how likely our survival is for this one. You can find all of our social media in various places @TWODNDPodcast. If you want to toss us a message, best places are the good …

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Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071 57:23

2M ago57:23

57:23

Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools…

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The Worst Outtakes Episode 8 - Unexpected Incoherent Ramblings 23:19

2M ago23:19

23:19

Sorry about the lack of episode this week, an unforeseen absence led us to not be able to record a full episode. I hope you enjoy what we have created instead. Hey, at least the outtakes are caught up in episode number with the main episodes now! Today we talk a bit about everything: share our plans, share some stories, and give a bit of a window i…

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Four Ways to Measure Your Digital Customer Success Program | Episode 070 22:35

2M ago22:35

22:35

Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.com The Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan Young: https://zoom.us/webinar/register/6817263533053/WN_GqOn3y7JSZWBt_YM3i87kw#/registration In today's show... Measuring Digital Customer Success can be an elusive thing. It necessitates borrowing fro…

1
Master Influence and Communication with Rene Rodriguez 36:05

2M ago36:05

36:05

Unlock the secrets of mastering influence with behavioral neuroscience expert, Rene Rodriguez. Join Tyler Deveraux on today's episode, where Rene takes us through his 30-year journey. Through his book "Amplify Your Influence," Rene shares his insights into the importance of framing ideas correctly and understanding how our brains process informatio…

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The Worst Outtakes Episode 7 - The stuff that wasn't in episode 8 ft. everyone (Technically) 11:10

2M ago11:10

11:10

Today we have a little fun, and see what absolute stupidity didn't make it's way into episode 8 of The Worst Outcome. I think that was for the best. Follow us everywhere @TWODNDPodcast Background Work for this episode: Jay: Host, Editing, Description Ethan: Artwork Everyone: Appearing in the main episode to say something stupid…

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Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069 40:06

2M ago40:06

40:06

In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trus…

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From World Champion Water Skier to Real Estate Success with Ryan Dodd 59:11

3M ago59:11

59:11

World record water ski jumper, Ryan Dodd, shares his inspiring journey on becoming a global champion in water skiing. On today's Own the Outcome episode, Ryan tells his story which has led to his mental fortitude and the unwavering support from his family, showcasing the significance of maintaining a positive mindset, gratitude, and peace in the fa…

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Episode 8 - Back to the Woods (Tale From The Leacher Wood) 1:12:55

3M ago1:12:55

1:12:55

Good day from the ruins of Whetstone Manor! Today our goblin-slaying adventurers deal with the aftermath of the Grottily Gang's antics as well as planning their next move. Today is rather chill, but nothing is ever safe so there is a chance we don't survive this one. Background Work for this episode: Jay: Upload, Description, Voice of Memor Ethan: …

1
Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068 40:20

3M ago40:20

40:20

Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…

1
Transforming Fear into Real Estate Triumph with Blake Dailey 48:14

3M ago48:14

48:14

What does it take to transition from military service to real estate mogul? Join us as we unravel the incredible story of Blake Dailey, an active duty Air Force officer who mastered the world of property investment starting with zero initial capital. This episode of Own the Outcome highlights the endless journey of growth and self-improvement that …

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The Worst Outtakes episode 6 - Mud and Train tracks ft. Rhys and Ethan 37:14

3M ago37:14

37:14

Many topics were covered today - questions on the nature of Mud, past adventures where our DM for the foreseeable was indeed not so and a peek into the minds of 2 of our more interesting people at the table. Jay here, hello from Devon! Background Work for this episode: Jay: Editing, Description Ethan: Art, Editing, Unexpected Host Rhys: Host, Budge…

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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 53:35

3M ago53:35

53:35

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…

1
Empower Yourself by Taking Ownership 18:42

3M ago18:42

18:42

Join me as the Own the Outcome podcast kicks off season two with a deep dive into belief, focus, and urgency. Learn how your ability to execute stems from enhancing your belief, maintaining focus, and acting with urgency. What do you want? Why do you want it? How will you get it? Discover the power of taking ownership of your life instead of blamin…

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Episode 7 - Scuffle at Whetstone (Tale From The Leacher Wood) 1:25:21

3M ago1:25:21

1:25:21

Hello from Whetstone Manor! Today our market-crashing adventurers attempt to get payback for the Grottily Gang's previous actions, while saving a baker on the way. Those brown piles seem dangerous, I hope we survive this one. Sorry for the poor audio quality of this episode, storage pace was rather tight when recording this audio so unfortunately t…

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Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 49:02

3M ago49:02

49:02

In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…

1
The Worst Outtakes Episode 5 - Races of Tralir 20:18

3M ago20:18

20:18

Today me and Michael discuss some of the races that our DM have introduced into his world. Hosted by Jay and Michael Edited by Jay Art by Ethan Be sure to follow us everywhere @TWODNDPODCAST由The Worst Outcome

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The Four Pillars of Digital Customer Success | Episode 065 31:20

3M ago31:20

31:20

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …

1
Episode 6 - The Grottily Gang (Tale From The Leacher Wood) 1:22:30

4M ago1:22:30

1:22:30

Welcome to Tanist! Our family-hauling adventurers leave Toolikari to tie up some loose ends and encounter a certain devilish group. They seem pretty dangerous, I don't think we'll survive. You can find all of our social media in various places @TWODNDPodcast. If you want to toss us a message, best places are the good old YouTube comment section or …

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AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064 52:53

4M ago52:53

52:53

In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…

1
The Worst Outtakes Episode 4 - DM Interview 38:58

4M ago38:58

38:58

Today I have a little chat with Ethan (our dungeon master) about how he runs campaigns. How fun! Hosted by Jay (I helped!) Edited by Ethan Be sure to follow us everywhere @TWODNDPODCAST由The Worst Outcome

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Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 44:54

4M ago44:54

44:54

RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…

1
Transform Your Life Through Personal Ownership and Gratitude 18:58

4M ago18:58

18:58

Ever wondered how some of the most inspirational figures navigate life's toughest challenges and come out stronger than ever? Join me as we conclude an unforgettable first season of the Own the Outcome podcast! Reflect on the invaluable insights shared by our incredible guests like Harry Mack, Inky Johnson, and Ryan Pineda, who have all exemplified…

1
Episode 5 - Find the Girl (Tale From The Leacher Wood) 1:16:20

4M ago1:16:20

1:16:20

Episode 5! Our morally grey party of violent explorers must track down the girl they brought back to the village, as all may not be as it seemed. Wonder what the deal is, maybe we won't survive this one? You can find all of our social media in various places @TWODNDPodcast. If you want to toss us a message, best places are the good old YouTube comm…

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Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 1:01:21

4M ago1:01:21

1:01:21

Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conver…

1
The Worst Outtakes Episode 3 - Thiralon and Bloopers 19:31

4M ago19:31

19:31

The World Anvil - https://www.worldanvil.com/w/tralir-neverman Follow us @TWODNDPodcast由The Worst Outcome

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Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 53:03

4M ago53:03

53:03

This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS profession heading. Chapters: 00…

1
Episode 4 - Memor Killed Garry (Tale From The Leacher Wood) 1:24:05

5M ago1:24:05

1:24:05

Well this one was interesting, here we see a darker side of the adventuring lifestyle. Remember to eat your newts! You can find all of our social media in various places @TWODNDPodcast由The Worst Outcome

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Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 32:44

5M ago32:44

32:44

In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup Survey Link Latest Digit…

1
The Worst Outtakes Episode 2 - Nhilan and Oem 6:15

5M ago6:15

6:15

Sorry again about the lack of actual episode, definitely going to have one next week. This time we go over the other 2 character profiles, namely Nhilan and Oem. Be sure to follow us on Instagram @TWODNDPodcast, and send us a message if you like!由The Worst Outcome

1
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 50:44

5M ago50:44

50:44

Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of custo…

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Breaking Barriers in Multifamily Real Estate with Veena Jetti | Ep. 24 57:22

5M ago57:22

57:22

Ever wondered how to break into multifamily real estate without being a millionaire? Veena Jetti joins m3 to shatter the myth that these investments are exclusively for the ultra-wealthy. In this riveting conversation, Veena walks us through her journey from single-family homes to managing expansive multifamily portfolios, highlighting the challeng…

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