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Arsenio's Business English Podcast | Season 6 | Sales | Customer Care: Managing Complaints
Manage episode 284973051 series 2288534
We've all been there, having angry people yell at us from the other side of the counter, rudeness of the maids in shopping centers (Bangkok), or even despicable customer service (the majority of what I encountered in Hong Kong). Now, I have my own online business, and that ceases to exist because I obviously give 120%. However, my place of work is a different story; and although that it is considerably better than living on the outskirts of Bangkok, there are people who have a tendency of complaining to the staff. So, how can you begin to handle complaints directly? Indirectly? Online? And what's the process?
In today's podcast, you're going to learn the process which will guarantee customer satisfaction.
Patreon: https://www.patreon.com/arseniosesllearning
Podcast on Spotify: https://open.spotify.com/show/7hdzplWx6xB8mhwDJYiP6f
Podcast on ListenNote: https://www.listennotes.com/c/778cf3cfd2564ba5b01f693bfebc96de/arsenio-s-esl-podcast/
Podcast on CastBox: https://castbox.fm/channel/Arsenio's-ESL-Podcast-id1251433?country=us
Calendar (Consultation)- https://calendly.com/arseniobuck/teaching-coaching-for-1-hour
Calendar (Patreon Badge Consultation) - https://calendly.com/arseniobuck/teaching-coaching-for-2-5-hour
Facebook: https://www.facebook.com/Arseniobuck/?ref=bookmarks
Youtube: https://www.youtube.com/channel/UCIzp4EdbJVMhhSnq_0u4ntA
Website: https://thearseniobuckshow.com/
Q & A: ArsenioBuck@icloud.com
LinkedIn: https://www.linkedin.com/in/arsenio-buck-9692a6119/
Instagram: https://www.instagram.com/thearseniobuckshow/?hl=en
Buzz sprout: https://www.buzzsprout.com/165390
Twitter: https://twitter.com/ArseniosESLPod
Instagram ESL Podcast: https://www.instagram.com/thearsenioseslpodcast?igsh=bnQxbHR0dWpnOXBr&utm_source=qr
Podcast on Spotify: https://open.spotify.com/show/7hdzplWx6xB8mhwDJYiP6f
Facebook: https://www.facebook.com/Arseniobuck/?ref=bookmarks
Youtube: https://www.youtube.com/channel/UCIzp4EdbJVMhhSnq_0u4ntA
1929集单集
Manage episode 284973051 series 2288534
We've all been there, having angry people yell at us from the other side of the counter, rudeness of the maids in shopping centers (Bangkok), or even despicable customer service (the majority of what I encountered in Hong Kong). Now, I have my own online business, and that ceases to exist because I obviously give 120%. However, my place of work is a different story; and although that it is considerably better than living on the outskirts of Bangkok, there are people who have a tendency of complaining to the staff. So, how can you begin to handle complaints directly? Indirectly? Online? And what's the process?
In today's podcast, you're going to learn the process which will guarantee customer satisfaction.
Patreon: https://www.patreon.com/arseniosesllearning
Podcast on Spotify: https://open.spotify.com/show/7hdzplWx6xB8mhwDJYiP6f
Podcast on ListenNote: https://www.listennotes.com/c/778cf3cfd2564ba5b01f693bfebc96de/arsenio-s-esl-podcast/
Podcast on CastBox: https://castbox.fm/channel/Arsenio's-ESL-Podcast-id1251433?country=us
Calendar (Consultation)- https://calendly.com/arseniobuck/teaching-coaching-for-1-hour
Calendar (Patreon Badge Consultation) - https://calendly.com/arseniobuck/teaching-coaching-for-2-5-hour
Facebook: https://www.facebook.com/Arseniobuck/?ref=bookmarks
Youtube: https://www.youtube.com/channel/UCIzp4EdbJVMhhSnq_0u4ntA
Website: https://thearseniobuckshow.com/
Q & A: ArsenioBuck@icloud.com
LinkedIn: https://www.linkedin.com/in/arsenio-buck-9692a6119/
Instagram: https://www.instagram.com/thearseniobuckshow/?hl=en
Buzz sprout: https://www.buzzsprout.com/165390
Twitter: https://twitter.com/ArseniosESLPod
Instagram ESL Podcast: https://www.instagram.com/thearsenioseslpodcast?igsh=bnQxbHR0dWpnOXBr&utm_source=qr
Podcast on Spotify: https://open.spotify.com/show/7hdzplWx6xB8mhwDJYiP6f
Facebook: https://www.facebook.com/Arseniobuck/?ref=bookmarks
Youtube: https://www.youtube.com/channel/UCIzp4EdbJVMhhSnq_0u4ntA
1929集单集
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