156: How Emily Thompson Achieves Operational Excellence in Small Batch Retail

Business Infrastructure - Curing Back Office Blues

Emily Thompson epitomizes being boss. In fact, six years ago she co-founded a podcast by the same name, and it quickly became a formidable movement for creatives around the world. But her success didn’t start there. It began with her love for geography. That love spawned a series of successful businesses with the latest being Almanac Supply Co. – a retail operation offering nature-inspired goods.

This venture’s success hinges on Emily’s process advocacy. In an industry where profit margins are traditionally tight, having an even tighter order-to-delivery process is key to fulfilling demand and reaching economies of scale.

In this episode, she describes a term she coined, “small batch retail,” and the optimal combination of people, processes, and tools required to navigate supply chain constraints and achieve operational excellence in it. Discover why Emily says every leader needs a wolf pack and the importance of performing annual process audits.

🔗 Links to Resources: https://businessinfrastructure.tv/2021/07/04/156-how-emily-thompson-achieves-operational-excellence-in-small-batch-retail

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