The Jacaranda FM News team is based in Gauteng – but covers local and international news of the day, providing the latest developments online and on-air. News bulletins run from 5am to 7pm weekdays, and from 7am to 6pm on weekends and public holidays. Tune into Jacaranda FM, or log on to www.jacarandafm.com, for the news you need to know.. now.
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Ep. 153: How Vaccine Management Is Transforming Healthcare (And Customer Service)
Manage episode 288247841 series 1435186
内容由Seth Adler提供。所有播客内容（包括剧集、图形和播客描述）均由 Seth Adler 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
On this special episode sponsored by ServiceNow, CCW Digital's lead analysts Brian Cantor and Matt Wujciak sit down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole.
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-Insights from Mike's recent interview with Forbes on vaccine distribution and administration.
-The future of self-service.
-AI and automation's greatest impacts on customer experience.
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For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.
100集单集
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Manage episode 288247841 series 1435186
内容由Seth Adler提供。所有播客内容（包括剧集、图形和播客描述）均由 Seth Adler 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
On this special episode sponsored by ServiceNow, CCW Digital's lead analysts Brian Cantor and Matt Wujciak sit down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole.
Topics include:
-Insights from Mike's recent interview with Forbes on vaccine distribution and administration.
-The future of self-service.
-AI and automation's greatest impacts on customer experience.
-Digitized workflows (and so much more).
For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.
100集单集
所有剧集
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The Jacaranda FM News team is based in Gauteng – but covers local and international news of the day, providing the latest developments online and on-air. News bulletins run from 5am to 7pm weekdays, and from 7am to 6pm on weekends and public holidays. Tune into Jacaranda FM, or log on to www.jacarandafm.com, for the news you need to know.. now.
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continue reading
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continue reading
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continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
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continue reading
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continue reading
Player FM -播客应用
使用Player FM应用程序离线！
使用Player FM应用程序离线！
