S9|E45 Harness the Power of Remanufactured Equipment with Cisco Refresh


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In this episode, Cisco Champions and the Cisco expert explore the affordable world of remanufactured Cisco products. You’ll learn what remanufactured means, how it’s different from refurbished, and where the real value opportunities are for customers that buy remanufactured products. In addition, you’ll learn where this equipment is sourced, how it’s rehabbed, who can sell it, and the average shipping timeline. We also explore the surprise sustainability upside that remanufactured products bring to the table, and we share a couple of real-world examples of how both large and small companies are putting remanufactured goods to work for maximum upside. Questions addressed -What type of products are available? -How does equipment become part of the Cisco Refresh pool? -How does a partner or customer know what’s in stock? -Do customers need to specifically ask for Cisco Refresh? -Is the equipment always older? Or is newer gear available in the program? -What happens when equipment is returned? -What are some of the assurances consumers receive when going through Cisco Refresh versus some gray market provider? -What is the warranty and service contract eligibility? -Can you only get equipment that is only supported by Cisco? Or do they sell end-of-life or end-of-service gear? -What are the support options? Is it fully supported by SmartNet? -What’s on the horizon for Cisco Refresh? -What are some of the limitations? Resources Learn more: https://www.cisco.com/c/en/us/products/remanufactured.html Email your questions: refreshquestions@cisco.com Cisco Send It Back app: available for download in the Apple or Google app store Follow us https://twitter.com/CiscoChampion Cisco Champion Hosts Liam Keegan (twitter.com/liamjkeegan), 24/7 Networks, Solutions Architect Tim Bertino (twitter.com/TimBertino) Nebraska Methodist Health System, Senior Network Engineer Guest Justin Cashman, Cisco, Global Sales Director - Cisco Refresh Moderator Amilee San Juan (twitter.com/amileesan1), Cisco, Customer Voices and Cisco Champion Program