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Player FM -播客应用
使用Player FM应用程序离线！
使用Player FM应用程序离线！
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Destination CRM’s 2024 CX Megatrends to Watch Wrap Up with Samatha Middlebrook
Manage episode 398510923 series 3449109
内容由TruStory FM and Upland Software提供。所有播客内容（包括剧集、图形和播客描述）均由 TruStory FM and Upland Software 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to share what they believe are the 2024 trends to watch.
This week, we’re talking all about trends of 2024 with our own Samantha Middlebrook, Senior Director of Product Marketing and Management for Contact Center Productivity at Upland. She presented at the webinar and is back with Pete Wright to share what she learned—and shared—from the CRM Magazines Customer Experience Trends to Watch Webinar.
Links & Notes
- The Inner Circle Guide to Agent Engagement & Empowerment (uplandsoftware.com)
- 3 Ways AI Can Boost Your Contact Center Productivity (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
- (01:52) - Call Center Trends for 2024
- (09:26) - AI
24集单集
分享
Manage episode 398510923 series 3449109
内容由TruStory FM and Upland Software提供。所有播客内容（包括剧集、图形和播客描述）均由 TruStory FM and Upland Software 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to share what they believe are the 2024 trends to watch.
This week, we’re talking all about trends of 2024 with our own Samantha Middlebrook, Senior Director of Product Marketing and Management for Contact Center Productivity at Upland. She presented at the webinar and is back with Pete Wright to share what she learned—and shared—from the CRM Magazines Customer Experience Trends to Watch Webinar.
Links & Notes
- The Inner Circle Guide to Agent Engagement & Empowerment (uplandsoftware.com)
- 3 Ways AI Can Boost Your Contact Center Productivity (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
- (01:52) - Call Center Trends for 2024
- (09:26) - AI
24集单集
所有剧集
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Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
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continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
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A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
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continue reading
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Player FM -播客应用
使用Player FM应用程序离线！
使用Player FM应用程序离线！
