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The Power of Customer Feedback: Transforming Businesses with Customer Insights
Manage episode 445403782 series 3449109
内容由TruStory FM and Upland Software提供。所有播客内容（包括剧集、图形和播客描述）均由 TruStory FM and Upland Software 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Where is your competitive edge?
Are you looking for it behind a conference room door? Worse yet, a boardroom door? What if we found ourselves in a position to look for our edge not internally but scattered among the very people businesses strive to reach—our customers?
Our guest today is going to help us dive into the often-overlooked well of customer feedback, exploring why listening to our customers is not just good practice, but essential skill for growth. Andy Scott is a seasoned expert in harnessing the voice of the customer and he’s here to break down how businesses can transform feedback from a conference room musing into a roadmap for success.
Links & Notes
- Customer Engagement & Experience Software | Rant & Rave | Upland
- How Listening Can Make or Break Your Experience | Upland
- Tai Calon’s Strategy to Boost Customer Satisfaction Amid Challenges | Upland
- Connect with Andy on LinkedIn
- (00:00) - Welcome to Connected Knowledge
- (01:00) - A primer on the Voice of the Customer
- (03:14) - The Genius Response
- (05:50) - Collecting Actionable Data
- (10:16) - The Feedback Lifecycle
- (16:12) - Rant and Rave
24集单集
分享
Manage episode 445403782 series 3449109
内容由TruStory FM and Upland Software提供。所有播客内容（包括剧集、图形和播客描述）均由 TruStory FM and Upland Software 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Where is your competitive edge?
Are you looking for it behind a conference room door? Worse yet, a boardroom door? What if we found ourselves in a position to look for our edge not internally but scattered among the very people businesses strive to reach—our customers?
Our guest today is going to help us dive into the often-overlooked well of customer feedback, exploring why listening to our customers is not just good practice, but essential skill for growth. Andy Scott is a seasoned expert in harnessing the voice of the customer and he’s here to break down how businesses can transform feedback from a conference room musing into a roadmap for success.
Links & Notes
- Customer Engagement & Experience Software | Rant & Rave | Upland
- How Listening Can Make or Break Your Experience | Upland
- Tai Calon’s Strategy to Boost Customer Satisfaction Amid Challenges | Upland
- Connect with Andy on LinkedIn
- (00:00) - Welcome to Connected Knowledge
- (01:00) - A primer on the Voice of the Customer
- (03:14) - The Genius Response
- (05:50) - Collecting Actionable Data
- (10:16) - The Feedback Lifecycle
- (16:12) - Rant and Rave
24集单集
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类似 Connected Knowledge from Upland Software 的节目
Africa-focused technology, digital and innovation ecosystem insight and commentary.
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continue reading
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continue reading
We help founders make something people want.
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
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Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
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continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
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continue reading
Get ready for a weekly dose of all things Enterprise Software and Cloud Computing! Join us as we dive into topics including Kubernetes, DevOps, Serverless, Security and Coding. Plus, we’ll keep you entertained with plenty of off-topic banter and nonsense. Don’t worry if you miss the latest industry conference - we’ve got you covered with recaps of all the latest news from AWS, Microsoft Azure, Google Cloud Platform (GCP) and the Cloud Native Computing Foundation (CNCF).
…
continue reading
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使用Player FM应用程序离线！
