Continuous Education in Customer Experience with Ricky Harris

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The CX Goalkeeper had the great opportunity to interview Ricky Harris

LinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classes

Highlights:

  • 00:00 Game Start

  • 00:32 Ricky's introduction

  • 03:34 Ricky's values

  • 05:26 The CX landscape in South Africa

  • 7:36 What can we learn from South Africa

  • 12:49 The role of the Chartered Institute of customer management

  • 19:19 Continuous Education & the most requested skills

  • 21:36 The future question (CX in 10 years)

  • 26:29 Ricky's book suggestion

  • 31:28 Ricky's contact details

  • 32:39 Ricky's golden nugget

and much more on https://www.cxogoalkeeper.com/RickyHarris

#cxgoalkeeper #customerexperience #podcast #leadership

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