Manage episode 342208594 series 3333377
The CX Goalkeeper had the great opportunity to interview Rebecca Brown
LinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer |
00:00 Game Start
00:32 Rebecca's introduction
03:10 Rebecca's values
04:21 What's your understanding of diversity and inclusion in customer experience?
06:13 Are people only speaking about it, or are also applying the lesson that we can learn from diversity and inclusion?
09:02 What is the value added of diversity and inclusion?
13:14 Who is the owner of diversity & inclusion?
15:25 how could we measure the improvement in this area?
18:34 do you have a good example that you say this is nowadays best in practice in diversity and integration?
20:35 how can I contribute to D&I on a daily basis?
23:31 The future of CX
25:23 Rebecca's book suggestion
27:10 Rebecca's contact details
27:29 Rebecca's Golden Nugget
and much more on: https://www.cxgoalkeeper.com/RebeccaBrown
#customerexperience #cxgoalkeeper #podcast #leadership #diversity #inclusion