Diversity and Inclusion in Customer Experience with Rebecca Brown


Manage episode 342208594 series 3333377
由Player FM以及我们的用户群所搜索的Gregorio Uglioni — 版权由出版商所拥有,而不是Player FM,音频直接从出版商的伺服器串流. 点击订阅按钮以查看Player FM更新,或粘贴收取点链接到其他播客应用程序里。

The CX Goalkeeper had the great opportunity to interview Rebecca Brown

LinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer |


00:00 Game Start

00:32 Rebecca's introduction

03:10 Rebecca's values

04:21 What's your understanding of diversity and inclusion in customer experience?

06:13 Are people only speaking about it, or are also applying the lesson that we can learn from diversity and inclusion?

09:02 What is the value added of diversity and inclusion?

13:14 Who is the owner of diversity & inclusion?

15:25 how could we measure the improvement in this area?

18:34 do you have a good example that you say this is nowadays best in practice in diversity and integration?

20:35 how can I contribute to D&I on a daily basis?

23:31 The future of CX

25:23 Rebecca's book suggestion

27:10 Rebecca's contact details

27:29 Rebecca's Golden Nugget

and much more on: https://www.cxgoalkeeper.com/RebeccaBrown

#customerexperience #cxgoalkeeper #podcast #leadership #diversity #inclusion