Operational Excellence with Marianne Rutz

33:45
 
分享
 

Manage episode 338527165 series 3333377
由Player FM以及我们的用户群所搜索的Gregorio Uglioni — 版权由出版商所拥有,而不是Player FM,音频直接从出版商的伺服器串流. 点击订阅按钮以查看Player FM更新,或粘贴收取点链接到其他播客应用程序里。

The CX Goalkeeper had the great opportunity to interview Marianne Rutz

LinkedIn Headline: We're the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit Centres | Podcaster | Speaker

Highlights:

  • 00:00 Game Start

  • 01:01 Marianne's Introduction

  • 03:44 Marianne's Values

  • 06:12 Operational Excellence Definition

  • 08:11 Are companies good enough?

  • 13:52 Do you have enough people?

  • 15:53 Quality Assurance

  • 19:57 Measurement

  • 24:54 The best short term measure to improve

  • 27:14 The future of Operational Excellence

  • 29:18 Book suggestion

  • 30:41 Contact Details

  • 32:00 Marianne's golden nugget

and much more on https://www.cxgoalkeeper.com/mariannerutz

Marianne's Contact Details:

105集单集