Leigh Hopwood - CCMA - CX From The Buyer's Perspective CX Files podcast

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Leigh Hopwood - CCMA - CX From The Buyer's Perspective

2M ago 26:35

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内容由Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan提供。所有播客内容（包括剧集、图形和播客描述）均由 Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK.

Peter recently attended a CCMA event in Manchester focused on the buy-side - the companies that need to create their own CX team or buy in expertise from a specialist BPO. He called Leigh to talk about the event and to discuess what buyers are really looking for when they are in the market for CX and BPO services...

https://www.ccma.org.uk/

https://www.linkedin.com/in/leighhopwood/

… continue reading

336集单集

#Business #Customer #Customerexperience #Customerservice #Markhillary #MBA #Mark Hillary #Peter Ryan #Mark Hillary And Peter Ryan

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Leigh Hopwood - CCMA - CX From The Buyer's Perspective

0-10 subscribers

published 2M ago

分享

MP4•单集首页

内容由Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan提供。所有播客内容（包括剧集、图形和播客描述）均由 Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK.

Peter recently attended a CCMA event in Manchester focused on the buy-side - the companies that need to create their own CX team or buy in expertise from a specialist BPO. He called Leigh to talk about the event and to discuess what buyers are really looking for when they are in the market for CX and BPO services...

https://www.ccma.org.uk/

https://www.linkedin.com/in/leighhopwood/

… continue reading

336集单集

#Business #Customer #Customerexperience #Customerservice #Markhillary #MBA #Mark Hillary #Peter Ryan #Mark Hillary And Peter Ryan

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