358 Robert Sutton: How To Spot Bad Friction And Create Good Friction In Your Workplace Disrupt Yourself Podcast With Whitney Johnson podcast

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内容由Disrupt Yourself Podcast and Whitney Johnson提供。所有播客内容（包括剧集、图形和播客描述）均由 Disrupt Yourself Podcast and Whitney Johnson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

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358 Robert Sutton: How To Spot Bad Friction And Create Good Friction In Your Workplace

7M ago 44:46

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内容由Disrupt Yourself Podcast and Whitney Johnson提供。所有播客内容（包括剧集、图形和播客描述）均由 Disrupt Yourself Podcast and Whitney Johnson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

When’s the last time a customer service phone menu left you… genuinely angry? We build these systems to make things easier, layer systems on top of other systems, but who’s doing the gardening and pruning – the upkeep?

Our guest today calls this phenomenon friction. Robert Sutton has taught at Stanford since 1983, in that time covering everything from psychology to business management. Now he’s out with his 8th book, The Friction Project.

Bob and his co-writer Huggy Rao took on this idea of a maddeningly-frustrating phone menu to nail down where friction comes from – and how to treat it. But also, how can friction in our organizations actually be a force for good?

… continue reading

394集单集

#Whitney Johnson #Careers #Business #MBA #Disruption

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358 Robert Sutton: How To Spot Bad Friction And Create Good Friction In Your Workplace

Disrupt Yourself Podcast with Whitney Johnson

229 subscribers

published 7M ago

分享

MP3•单集首页

内容由Disrupt Yourself Podcast and Whitney Johnson提供。所有播客内容（包括剧集、图形和播客描述）均由 Disrupt Yourself Podcast and Whitney Johnson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

When’s the last time a customer service phone menu left you… genuinely angry? We build these systems to make things easier, layer systems on top of other systems, but who’s doing the gardening and pruning – the upkeep?

Our guest today calls this phenomenon friction. Robert Sutton has taught at Stanford since 1983, in that time covering everything from psychology to business management. Now he’s out with his 8th book, The Friction Project.

Bob and his co-writer Huggy Rao took on this idea of a maddeningly-frustrating phone menu to nail down where friction comes from – and how to treat it. But also, how can friction in our organizations actually be a force for good?

… continue reading

394集单集

#Whitney Johnson #Careers #Business #MBA #Disruption

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