In 1999, turned his passion into a business, an IT support and consulting company, helping clients use technology more efficiently. Expanded services in Ukraine in 2015. From 3 to 50 FTEs in 22 yrs with a net promoter score of 63. (Thomas Jeffs)

Grow A Small Business Podcast

In this episode, I interview Thomas Jeffs, the Founder and Director of Lucidica, an IT support and consulting company based in London, United Kingdom. They make small businesses more effective and efficient by giving advice on new technology and helping them implement it. Thomas started the company by combining his two passions which are small business and technology.

Lucidica was founded in 1999 and later on a friend of Thomas joined him in the business. In 2015, they expanded to Ukraine which greatly increased the scope of services that they provide to their clients. The company is growing and constantly expanding, from 3 to 50 FTEs, 22 in the UK and 28 FTEs in Ukraine. They even got a net promoter score of 63 for over 22 years in service.

Thomas says the hardest thing in growing a small business is customer acquisition. According to him, bringing in new customers is the one that everyone generally struggles with. He says, “As we get bigger, obviously clients individually become more challenging because we need to win more of them.”

This Cast Covers:

• Helping businesses in London with computer support and empowering businesses through technology.
• Turning his passion into a business that is growing and constantly expanding.
• Making small companies more effective by providing excellent service.
• Advising customers on new technology and helping them implement it.
• Providing the highest standard of IT support for businesses all over London.
• Extended services in Ukraine in 2015 with a total of 28 FTEs now.
• Learning to enjoy the journey of growing a small business until it reaches more people.
• Able to differentiate improvements in growth through processes and see a big change as accomplishments.
• Make sure to recover from challenges by recording what works and what doesn’t.
• Have handled balance better now and still trying to switch off from working more in the business.

Additional Resources:

• Lucidica
• The E-Myth Revisited By Michael E. Gerber
• Traction By Gino Wickman

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Quotes:

“Businesses change along the way and have different directions.” —Thomas Jeffs

“Success is definitely the ability to work on the business and be able to change and improve.” —Thomas Jeffs

“Once you find something that works, repeat it, but evaluation must continue as the world changes.” —Thomas Jeffs

“Have a look at where your time goes.” —Thomas Jeffs

“Getting people to be part of the journey is the most important foundation.” —Thomas Jeffs

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Music from https://filmmusic.io “Cold Funk” by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0