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Manage episode 279173241 series 1282020
The objective is to gather customer feedback on new products.
Do you have any thoughts on the quality of our new product?
Are there any other problems or suggestions you have about our products?
What's your opinion about the price of our products?
How do you like/What do you think about our new design?
Do you think our product is at a reasonable cost?
How is market research carried out?
In which aspects do you think we need to improve?
A: In recent years, we have made amazing achievements in electronic products.
B: I heard. How did you do that?
A: The main reason is that we often do market research, research customer attitudes and hobbies.
B: As far as I know, you have a lot of regular customers.
A: Yes. We regularly maintain regular customers and collect their feedback.
B: How do you protect your regular customers?
A: We have special people who are responsible for regular contact with regular customers and we give birthday or holiday gifts to regular customers who buy a lot of products. This is a great way to get a boost in sales. But then we found that relying solely on regular customers was not a good decision, so we decided to strengthen the market research and gather more information from different resources.
B: That means you're only working on new customers?
A: No. We will stick to our approach to old customers and develop new ones.
B: okay. Can you explain the market research to me?
A: Well, in a nutshell, one of the goals of market research is to know whether there's a market for the product and its sales potential.
B: Yes, but I'd like to remind you that you must not ignore regular customers.
A: You said it.