售后维修服务

和Emily一起练口语（附中英双语字幕）

》》》》》》》》一键领取入口《《《《《《《​

How long is the warranty?保修期多长时间？
How long is the warranty for this TV set?这台电视机的保修期多长时间？

We can provide three-year warranty service.我们可以提供三年的保修服务。

After-sale service is free of charge. 售后服务是免费的。

How about repairs after the warranty expires?保修期过后的修理怎么办呢？

I forget to bring the receipt and warranty certificate. 我忘记带收据和保修书了。

Conversation:
A: Sir. What's the matter with you? You look worried.先生，你怎么了？你看起来很担心。
B: I bought a computer in your store the other day. But there is something wrong with it, I can't turn on the computer.我前些天在你们店里买了一台电脑，但是电脑出了一些问题，我打不开电脑了。
A: Oh, really? When did you find this problem?真的吗？你是什么时候发现这个问题的？
B: Yesterday evening.昨天晚上。
A: Did you carry the computer with you?你带电脑了吗？
B: Yes. Here you are.
带了，给你。
A: I will check it for you. It is a little complicated. You need to go to the after-sales service to repair it. Have you taken your guarantee card?我来给你检查一下。有点复杂，你需要到售后服务处去修理，你带保修卡了吗？
B: Yes. Where is the after-sales centre?带了，售后中心在哪儿？
A: It is on second floor. Turn left when you get off the elevator. First of all, you should fill out the post-sales maintenance form. 在二楼，出电梯之后左转。首先，你应该填写售后维修表。
B: Alright. How long is the computer warranty?好的，电脑的保修期是多长时间？
A: It's two-years that covers parts and service. 保修期两年，包括提供零部件和免费维修。
B: Can you fix the computer today?今天能够修好电脑吗？
A: We are not sure. It depends on what the problem is.我们不能保证，这得看是哪里出了问题。
B: But I need the computer to work. 但是我需要电脑工作。
A: Don't worry. We'll try to fix it for you today.不要担心，我们尽量给你，今天修好。