Madeline Bell, Children’s Hospital of Philadelphia President & CEO—Model the Right Behaviors

How Leaders Lead with David Novak

Today’s guest is Madeline Bell, President & CEO of the world-renowned Children's Hospital of Philadelphia.

Now you’ve probably heard how important it is for leaders to “walk the talk” – for our actions to sync up with our words.

After all, our people are only listening to us some of the time. But they are watching us all the time. What’s our tone? Our body language? Do we listen? Do we take time off?

That kind of visibility can be a lot of pressure. But it’s also a huge opportunity to model the behaviors we want to see more of from our team. And a lot of us miss that opportunity.

But Madeline doesn’t! She knows how powerful her own behavior is for setting the tone at her hospital. She recognizes people watch her – and that visibility is an opportunity for her to shape a stronger culture.

And it has helped guide her team through a global pandemic – despite staff exhaustion, financial strain, and rapidly shifting information. And she’s still been a champion for the incredible medical innovation the Children’s Hospital of Philadelphia is known for.

So let’s dive in and see how she does it – and how we can also build stronger teams simply by modeling the right behaviors for them.

You’ll also learn:

• How to get comfortable saying “I don’t know” – while still offering reassurance
• The key to finding the silver linings in a crisis or tough situation
• An incredibly practical strategy to help your team bounce back after a big disappointment
• Advice for anyone who struggles with the dreaded “imposter syndrome”