Manage episode 360997424 series 1943189
Tune in to Energy in 30 hosted by Joan Collins and David Meisegeier. On our thirteenth episode, "Driving the utility industry toward equity," hear from Jeff Brown, energy efficiency and consumer programs manager at the Public Service Company of Oklahoma (PSO), and Karen Ehrhardt-Martinez, director of behavioral science and customer insights at ICF. Together, they discuss how energy utilities can effectively tackle the issue of customer equity in their energy efficiency programs.
Topics in today’s episode include:
- How today’s utilities benchmark their progress toward customer equity.
- Starting points for more effective engagement with utility customers.
- The role of behavioral economics in framing how we think about energy use.
- The importance of more customer-centric models of energy efficiency.