It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
内容由InspireCast Customer Experience Podcast and Quadient - Mirza Baig提供。所有播客内容（包括剧集、图形和播客描述）均由 InspireCast Customer Experience Podcast and Quadient - Mirza Baig 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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Mostafa El-Bermawy on the concept of #CX Filter Bubbles + the linkage between politics & #CX
Manage episode 190421065 series 1078581
内容由InspireCast Customer Experience Podcast and Quadient - Mirza Baig提供。所有播客内容（包括剧集、图形和播客描述）均由 InspireCast Customer Experience Podcast and Quadient - Mirza Baig 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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6集单集
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Manage episode 190421065 series 1078581
内容由InspireCast Customer Experience Podcast and Quadient - Mirza Baig提供。所有播客内容（包括剧集、图形和播客描述）均由 InspireCast Customer Experience Podcast and Quadient - Mirza Baig 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
There are two topics you never discuss, we'll we're going to discuss one of them anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round, the InspireCast features special guest Mostafa El-Bermawy, a startup growth and marketing strategist, who has worked with some of the biggest brands around: American Express, P&G and Ford Motors plus is a regular tech contributor for Wired magazine and BBC Arabia. Mostafa posits that our world view (as seen recently in campaign elections is being "filtered" by Facebook and Google.... The impact on Customer Experience is also undeniable - so tune-in and listen to the entire podcast to understand just how does a filter bubble tunnel-vision your brand's CX approach.
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类似 InspireCast Customer Experience Podcast 的节目
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
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continue reading
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continue reading
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