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Complaining at a restaurant如何礼貌的在餐厅表达不满
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Manage episode 240381635 series 1587022
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Hello Madam, my name is Mina and I'm the manager here. May I ask what seems to be the problem?
女士您好，我叫Mina，是这儿的经理。能跟我说说您的问题吗？
Where do I begin? First of all, our food took forever!
从何说起呢？首先，上菜耗时也太久了吧！
I'm terribly sorry to hear that. I'm afraid we're a bit short-staffed today.
非常抱歉。今天我们的人手恐怕有点不够。
Well, that's no excuse for the server's rude behavior. She needs an attitude adjustment!
那也不是服务员态度无礼的借口吧，她需要调整一下态度！
Okay, I'll be sure to let her know. Is there anything else that is not meeting expectations?
好的，一定会告诉她。还有什么是没有达到您预期的吗？
Well, to make matters worse, look what we found swimming in my husband's soup! A hair!
而且，更糟糕的是，你看我老公的汤里面漂着的是什么！一根头发！
My deepest apologies, Madam. we pride ourselves on keeping a clean and hygienic kitchen, but of course these things happen from time to time.
我深感抱歉，女士。厨房保持清洁卫生是我们引以为傲的事情，可是这样的事情当然还是偶尔发生。
Well, they shouldn't! I'm afraid that in the future we might have to take our business elsewhere!
但是，他们不应该有这样的疏漏。或许以后我们恐怕是要去照顾别处的生意了。
I completely understand. As an apology, tonight's meal is on the house.
我完全明白。作为赔礼道歉，今晚的这顿饭免费。
Expansion | 知识拓展
The right way to complain at a restaurant
在餐厅抱怨的正确方式
1. Know when to speak up
知道何时开口
Though it's not always possible, the best time to complain is as soon as possible, while you’re still at the restaurant and while the offending dish is still in front of you.
投诉的最佳时间就是越快越好，虽然不一定每次都可以很及时，但只要你还在餐厅，不满意的菜品还在你面前。
2. Be polite
文明礼貌
If the need to complain arises, flag down your server or a manager and calmly explain the issue.
如果你要投诉，叫服务员或经理过来，然后冷静地说明情况。
3. Be specific about a resolution, if you have one in mind
如果你有可接受的解决方式，明确说明
If you have a specific idea about what would resolve the situation to your liking (within reason!), feel free to say it. The manager may not necessarily be able to give you exactly what you want, but if it’s within their power, they probably will.
如果对于这种情况你有明确的解决方法（要合乎情理），那就放心大胆地说出来。尽管经理或许不能完全按你说的做，但只要不超出他们的能力范围，他们可能都会尽量去做。
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