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Consultative Conversations: Bringing Humanity Back to Banking w/ Robert Perrelli

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Manage episode 292907932 series 2928307
内容由Dan Sanchez提供。所有播客内容(包括剧集、图形和播客描述)均由 Dan Sanchez 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
Let’s face it. For being an industry that hits people so close to home, the banking and lending industry isn’t one that’s known for its ability to build genuine connections with customers. Not a lot of people seem to have feel-good stories about how someone in the banking industry made their day.
But that can change.
In a world where more and more people are turning to digital banking products and services, it’s becoming more important than ever before to dial in the customer service. The personal human touch that really makes all the difference.
On this episode of Leaders in Lending, we sit down with Robert Perrelli. Rob is a Senior Vice President, and Head of Product and Consumer Lending at TCF Bank. Our conversation on this episode centered around, among other things:
- The importance of “consultative conversations.”
- How to shift your mindset from being “product centric” to “consumer centric”
- How a relentless focus customer service changes the branch employee interactions
- Getting buy in from bankers on digital products
To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.
  continue reading

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Artwork
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Manage episode 292907932 series 2928307
内容由Dan Sanchez提供。所有播客内容(包括剧集、图形和播客描述)均由 Dan Sanchez 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
Let’s face it. For being an industry that hits people so close to home, the banking and lending industry isn’t one that’s known for its ability to build genuine connections with customers. Not a lot of people seem to have feel-good stories about how someone in the banking industry made their day.
But that can change.
In a world where more and more people are turning to digital banking products and services, it’s becoming more important than ever before to dial in the customer service. The personal human touch that really makes all the difference.
On this episode of Leaders in Lending, we sit down with Robert Perrelli. Rob is a Senior Vice President, and Head of Product and Consumer Lending at TCF Bank. Our conversation on this episode centered around, among other things:
- The importance of “consultative conversations.”
- How to shift your mindset from being “product centric” to “consumer centric”
- How a relentless focus customer service changes the branch employee interactions
- Getting buy in from bankers on digital products
To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.
  continue reading

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