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Putting People First with Former Skype CEO
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Today’s Guest Expert: Tony Bates Tony Bates is the former CEO of Skype and current CEO of Genesys, recently teaming up with researcher and customer experience evangelist, Dr. Natalie Petouhoff, to define a new path forward putting empathy into action. They’ve just released their new book – Empathy In Action: How to Deliver […]
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