EP 81: Adapting To Your Team’s Communication Styles with Lisa Copeland, RDH, CSP

Nobody Told Me That! with Teresa Duncan

“Disruption offers opportunity” - wise words from my guest Lisa Copeland. We talk about being brave, encouraging and firm in our team interactions. Each position and age group in our office has its own communication styles. The last year brought to light issues that should be addressed before they can cause lasting damage to your team. Topics like bullying, burnout and generational behavior are addressed. Hope it’s helpful!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Quotes:

• “I get calls every week from people that are frustrated and don’t know how to handle the workload anymore.”
• “There is a huge communication gap that was exposed through covid.”
• “12% of hygienists have left the workfield.”
• “My dog Griffin has been employee of the month for about 6 years!”
• “Gen Zs are looking for security.”
• “We can’t expect people to change, we need to adapt to them.”
• “Gen Z is going to have dentistry changing in leaps and bounds.”
• On gossiping: “That chirping behind someone's back can grow very loud.”

Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

Links from Episode:

• Lisa’s website: https://www.communicatewithinfluence.org
• Her speaker packet is here
• Facebook: https://www.facebook.com/CommunicateWithInfluence
• Twitter: Lisa Copeland (@Irongalcopeland)
• LinkedIn: www.linkedin.com/in/lisagcopeland
• YouTube Lisa Copeland
• Instagram: http://instagram.com/communicatewithinfluence

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

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• Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations

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