How Toast Uses Data To Drive Hospitable Moments With Emmanuelle Skala

34:53
 
分享
 

Manage episode 275790706 series 2506616
由Player FM以及我们的用户群所搜索的Drift — 版权由出版商所拥有,而不是Player FM,音频直接从出版商的伺服器串流. 点击订阅按钮以查看Player FM更新,或粘贴收取点链接到其他播客应用程序里。
Every single Customer Success team says that they want to become less reactive and more proactive. But few CS leaders will admit that it's a long journey to get there.
Our guest on this episode, Emmanuelle Skala, takes us inside that journey. Emmanuelle is the Senior Vice President of Customer Success at Toast, the restaurant technology juggernaut trusted by tens of thousands of restaurants for their POS system, online ordering, payroll and more.
In our conversation, we talk about the tricky balance of organizational efficiency and customer experience, how Toast creates hospitable moments for their customers through data, and Emmanuelle's unique career trajectory from Operations to Sales to CS.
Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean and Emmanuelle on Twitter @Seany_Biz @elleskala @HYPERGROWTH_pod

48集单集