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内容由Chris Dreyer提供。所有播客内容（包括剧集、图形和播客描述）均由 Chris Dreyer 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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95. Jeremy Harms, Core Contact — When the Client becomes the Promoter
Manage episode 305720567 series 2817128
内容由Chris Dreyer提供。所有播客内容（包括剧集、图形和播客描述）均由 Chris Dreyer 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Jeremy Harms is the co founder of Core Contact, a Legal Customer Experience (CX) service that helps firms impress their clients out of the gate, and maintain strong communications throughout the journey.
In this episode, Jeremy shares some of his best tips for leveling up your client communications, and breaks down how to turn those happy customers into your own grassroots marketing team!
What’s In This Episode?- Who is Jeremy Harms?
- Why is CX so important to the legal industry in particular?
- What are the most effective formats for Client - Attorney communications?
- How can improving your CX process encourage more client referrals?
- Why is data and feedback collection so beneficial for CX and what are the best ways to gather that information?
- How do CX specialists integrate themselves into legal companies in a way that ensures seamless results?
247集单集
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Manage episode 305720567 series 2817128
内容由Chris Dreyer提供。所有播客内容（包括剧集、图形和播客描述）均由 Chris Dreyer 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Jeremy Harms is the co founder of Core Contact, a Legal Customer Experience (CX) service that helps firms impress their clients out of the gate, and maintain strong communications throughout the journey.
In this episode, Jeremy shares some of his best tips for leveling up your client communications, and breaks down how to turn those happy customers into your own grassroots marketing team!
What’s In This Episode?- Who is Jeremy Harms?
- Why is CX so important to the legal industry in particular?
- What are the most effective formats for Client - Attorney communications?
- How can improving your CX process encourage more client referrals?
- Why is data and feedback collection so beneficial for CX and what are the best ways to gather that information?
- How do CX specialists integrate themselves into legal companies in a way that ensures seamless results?
247集单集
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The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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…
continue reading
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