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内容由Jillian Bowen提供。所有播客内容(包括剧集、图形和播客描述)均由 Jillian Bowen 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
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How to see through your audiences’ eyes with customer journey mapping

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Manage episode 306139972 series 2520105
内容由Jillian Bowen提供。所有播客内容(包括剧集、图形和播客描述)均由 Jillian Bowen 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

The process of understanding the what, where and how of creating great customer experiences comes through customer journey mapping. That’s when you tell the story of your customers’ experience through all the touchpoints with your business – so it not only starts well before the sale, it also goes well beyond it.

If you get that right, you are in a strong position to know the right message for the right person at the right time when you’re rolling out your marketing tactics. Because you’ve done the work getting inside their head and you know the questions you need to answer and the problems you need to solve to get them staying on the path with you.

  continue reading

189集单集

Artwork
icon分享
 
Manage episode 306139972 series 2520105
内容由Jillian Bowen提供。所有播客内容(包括剧集、图形和播客描述)均由 Jillian Bowen 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

The process of understanding the what, where and how of creating great customer experiences comes through customer journey mapping. That’s when you tell the story of your customers’ experience through all the touchpoints with your business – so it not only starts well before the sale, it also goes well beyond it.

If you get that right, you are in a strong position to know the right message for the right person at the right time when you’re rolling out your marketing tactics. Because you’ve done the work getting inside their head and you know the questions you need to answer and the problems you need to solve to get them staying on the path with you.

  continue reading

189集单集

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