Global Digital Futures: Designing Chatbots for Social Development

SOAS Radio

This week we are joined by Isabelle Amazon-Brown to speak about Designing Chatbots for Social Development. With ten years experience in 'mobiles for development', working on projects funded by UNICEF, DfID, USAID and the World Bank. She started out running and designing feature-phone friendly mobile sites, but in the past few years has been working on chatbots. She's “passionately jaded” about digital development, having seen more projects “fail” than succeed, but still believes in the transformative potential of mobile, if initiatives are designed and developed using the right methodologies, and as part of a considered ecosystem which leverages both traditional and digital approaches.