Why Cultural Context Matters in Patient Care and Clinician Burnout

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Understanding cultural context in healthcare can seem overwhelming, especially when time and resources are limited. Why should clinicians invest energy in learning about different cultures? In this pod, we break down the differences between cultural competence and cultural safety, explaining why the latter is essential for patient care. We share practical examples of how understanding cultural context can improve interactions, strategies for making patients feel seen and heard, and the pitfalls of the term ‘non-compliant’. We also touch on how these practices can make your job more rewarding and prevent burnout.

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Guest Bio: Raj Sundar, MD, is a family physician and community organizer in Washington state. His podcast, Healthcare for Humans, “is dedicated to educating you on how to care for culturally diverse communities so we can be better healers.”

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We Discuss

• What does it mean to care for diverse communities effectively?
• An argument for why it’s not the patient’s job to teach clinicians about their culture
• Understanding the cultural context of frustrating behaviors
• Shifting from 'why me' to 'of course'
• How to create a framework for cultural knowledge
• What happened to Raj's practice when he started interviewing local Pacific Islander community leaders
• How to have patients feel seen, heard, and known in the point of care
• Cultural competence vs cultural safety
• What does cultural safety look like?
• Why should I spend my energy on learning another's culture? If they've moved here, shouldn't they be the ones to assimilate into this culture?
• The language of noncompliance vs nonadherence vs nonjudgmental
• Why social determinants of health in documentation might be a good thing
• Rumi's The Great Wagon

Mentioned in this episode:

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4 Free Resources specifically designed to address pain points in medical practice

Scripting your least favorite conversations. The Driveway Debrief. My 4 favorite documentation templates. The quick and dirty guide to calling consults.

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