57 – Multi Property Reporting & Capabilities with TMG OneView®


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This episode of Suite Spot is all about the multi-property functionality of Travel Media Group’s user-generated content management system: TMG OneView®. Host Ryan Embree is joined by VP of Product Development & Technology Jason Lee to review how management groups and multi-property owners are leveraging this tool to streamline and optimize hotel operations. Jason shares why it was critical to incorporate multi-property reporting and capabilities within TMG’s OneView® feed. He trades ideas with Ryan on how he would utilize OneView® as a multi-property content management tool. Since TMG's OneView® feed is a versatile tool for multi-property environments, Jason also showcases how different positions within a management group organization’s hierarchy might use it uniquely. If you are interested in learning more about accessing your management group’s TMG OneView® feed or to submit a question for future episodes, call or text 407-984-7455. Suite Spot Podcast · 57 - Multi Property Reporting & Capabilities with TMG's OneView™ Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio. Ryan Embree: Welcome to Suite Spot, where hoteliers check in and we check what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone, welcome to another episode of the Suite Spot. This is Ryan Embree coming to you live from my home office here in Orlando, Florida. With me today, we have another familiar guest and a familiar voice, Jason Lee. He is our Vice President of Product development and Technology. Jason, you probably have been with us the most in 2020, so far, so we'll have to come up with some sort of award, but I appreciate you being on with us, Jason. Jason Lee: Alright, thank you very much. Ryan Embree: You know, you've been on the Suite Spot before to talk about the awesomeness of TMG's OneView platform, but today we're going to focus on OneView's multi-property capabilities, reporting, and functionality. So before we dive too deep into the subject, let's start by briefly describing what OneView is and what the purpose behind it was? Jason Lee: Okay. Yeah, so OneView, the name kind of gives away some of it, but basically it's a place where you can interact with all of your user-generated content and that user-generated content could be content that is interacted by users. So a typical example, probably the biggest example of user-generated content in our industry or in the hotel industry is reviews. So that's not to say that people can't leave comments, right? They leave comments on social media, they could write on your wall. There's lots of places where feedback can be given or where comments can be given, but what OneView does is it actually combines all of these into a centralized place and it allows the hotel to be able to interact with that data. So you can not only interact with the individual pieces of data, like the individual reviews or the individual social comments, or even instant messages from social media, but you're also able then to look at like deeper sets of analytics, like what is the history of this type of review or what's the history of this site? Where do I stand in terms of how I look online? How does this affecting possibly my booking? And so all of these things play together, but that's where OneView brings it into one place. It makes it very easy for you to take a look at it. Also providing alerts and daily updates on what's been going on inside of the realm of feedback. Ryan Embree: Yeah, I think it's such an important tool for a hotelier, where over the past decade it feels like there have been opening up lines of communication between the hotel and the guests. So you can leave different reviews on OTAs, more and more social media places and actions where people are trying to reach yo...