EP. 56 How the Pandemic is Redefining the Future of Your Organization

Team Anywhere Leadership Podcast

In this podcast, Renee McGowan states that success in a virtual or hybrid environment depends on getting clear on the new and ever-changing expectations of employees. Spoiler alert: if you don't find out what those expectations are, you will be toast! In today's world, you will need to master empathy, vulnerability, and even deeper levels of trust. With these new practices and a greater appreciation for agility and flexibility, you will truly succeed as you team anywhere.

The level of organizational change that has occurred in this pandemic is one that will be talked about in history books for a long time. When the pandemic started, the entire globe experienced a sudden organizational shift as companies went 100% remote with zero time to prepare.

Organizational Design and Leadership
Today, after going back and forth on whether companies will be 100% remote or going back to work in the office, many leaders have realized that it’s unlikely that we won’t have a world where people come together at least some of the time. Renee points out that we’ve seen the value of in-person culture collaboration and the value of remote work, and we’re all trying to discover the perfect balance between both of them that fits our organization and team members’ needs.

Today, and in the future, organizational design is going to be about hybrid work and remaining flexible.

Organizational Design Questionnaire
If you are like most leadership teams right now and searching for an ideal hybrid work model, Renee recommends using these questions to begin your process and to seek anonymous feedback from your entire team.

• How do we want colleagues to work and interact?
• Do we want them all working at the same time?
• Do we want them to be all working at the same time of the day?
• What types of communications will be used?
• How do we remove things that are time-wasting and spend time on things that are valuable?
• How do we make sure that we're getting all of the richness that comes with people coming together?
• What level of flexibility is possible in our business?

Renee shares an example about product engineering roles. Product engineering roles can be done remotely, and many engineers have been doing so. But, is it optimal for collaboration, creativity, sitting down and reviewing blueprints, prototypes, etc?

After leaders know what flexibility is possible, then they should look at what flexibility is actually desirable. How much do you actually think people need to come together in person versus working on their own? What amount of flexibility is sustainable? Then consider, what's the role of the office? What technology have you got that's enabling it? Do you have the right job descriptions or the right performance management descriptions that support workers being successful in their roles?

Organizational Design is Different Today
You have to take stock of all the ways work has changed. Leaders tend to focus on hybrid or remote but overlook that other things have changed as well; both leadership styles and employee expectations have changed. The biggest risk factor is satisfying new employee expectations, but then not being able to create the employee experience or energized workforce needed for a sustainable organization today. There must be a balanced solution.

To see the full summary, click here.

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