It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Manage episode 244430024 series 1776936
由Player FM以及我们的用户群所搜索的Design Observer — 版权由出版商所拥有，而不是Player FM，音频直接从出版商的伺服器串流. 点击订阅按钮以查看Player FM更新，或粘贴收取点链接到其他播客应用程序里。
Gene Lee is senior vice president of customer experience and design at Mailchimp.