Ep. 204: Evan Siegel | Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty

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由Player FM以及我们的用户群所搜索的Bain & Company, Rob Markey, Company partner, and Customer experience expert — 版权由出版商所拥有,而不是Player FM,音频直接从出版商的伺服器串流. 点击订阅按钮以查看Player FM更新,或粘贴收取点链接到其他播客应用程序里。

In this episode, Evan Siegel, vice president of financial services and business development at eGain, and Rob Markey discuss why customer-focused bankers need to learn how to listen to consumers’ true financial needs and wants, and why empowering consumers to take charge of their financial health wins their long-term trust.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Evan Siegel, you can find him on LinkedIn.

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