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内容由Adam Knight提供。所有播客内容（包括剧集、图形和播客描述）均由 Adam Knight 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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Improving Service Culture: Robert Reitknecht, Hospitality Advisor
Manage episode 296281755 series 2687975
内容由Adam Knight提供。所有播客内容（包括剧集、图形和播客描述）均由 Adam Knight 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com
Use code KNOWINGHOSPITALITY for 50% off your first month with Wheelhouse.
---
Robert Reitknecht is a hospitality and luxury brand advisor with 30 years in the industry.
During pre-pandemic times, hotels across the country spent a great deal of time trying to improve service culture but now that travel is returning but staffing remains tight, how does a hotel ensure there is alignment with guest, employee and brand expectations?
We’re diving into this today with an eye on Service Culture, authenticity, influence and communication.
About Robert
Robert Reitknecht is a veteran customer loyalty professional and guest experience expert for over two decades. A Certified Rooms Division Manager (CRDM), Robert has provided service-focused insights to a number of Fortune 100/500 companies. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs.
Links
Website: www.robertreitknecht.com
LinkedIn: https://www.linkedin.com/in/rreitknecht/
116集单集
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Manage episode 296281755 series 2687975
内容由Adam Knight提供。所有播客内容（包括剧集、图形和播客描述）均由 Adam Knight 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com
Use code KNOWINGHOSPITALITY for 50% off your first month with Wheelhouse.
---
Robert Reitknecht is a hospitality and luxury brand advisor with 30 years in the industry.
During pre-pandemic times, hotels across the country spent a great deal of time trying to improve service culture but now that travel is returning but staffing remains tight, how does a hotel ensure there is alignment with guest, employee and brand expectations?
We’re diving into this today with an eye on Service Culture, authenticity, influence and communication.
About Robert
Robert Reitknecht is a veteran customer loyalty professional and guest experience expert for over two decades. A Certified Rooms Division Manager (CRDM), Robert has provided service-focused insights to a number of Fortune 100/500 companies. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs.
Links
Website: www.robertreitknecht.com
LinkedIn: https://www.linkedin.com/in/rreitknecht/
116集单集
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类似 The Proven Principles Hospitality Podcast 的节目
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
…
continue reading
Tired of management theory? Want to learn specific skills to help improve your management performance? Then Manager Tools is the podcast for you! Manager Tools is a weekly business podcast focused on helping professionals become more effective managers and leaders. Each week, we discuss specific actions for professionals to take to achieve their desired management and career objectives. Manager Tools won Best Business Podcast Award in 2006, 2007, 2008, and 2012 as well as the People's Choice ...
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
This Podcast is created and curated by Deepak Jayaraman (an Executive Coach and a Leadership Advisor). He lives in Mumbai and works with successful Senior Executives by helping them play to their unique potential but with a sharp focus on transitions (business or career). Just like businesses need to think about "where to play" and "how to win", leaders need to be coherent about "where to go" and "how to grow" in their journeys. Deepak works with them during pivotal moments to help them with ...
…
continue reading
Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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continue reading
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…
continue reading
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continue reading
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Player FM -播客应用
使用Player FM应用程序离线！
使用Player FM应用程序离线！
