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内容由Gary Reeman提供。所有播客内容(包括剧集、图形和播客描述)均由 Gary Reeman 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
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Rav Dhaliwal - there's no such thing as post-sales!

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Manage episode 265989152 series 2362821
内容由Gary Reeman提供。所有播客内容(包括剧集、图形和播客描述)均由 Gary Reeman 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Rav Dhaliwal, now a Venture Partner @ Crane Venture Partners, has 20 years of leadership positions in hypergrowth enterprise software ventures like Slack, Zendesk & Yammer.

We explored why enterprise technology CEOs & leadership teams must:

  • ensure customer success is everyone's priority - hence there is (or should be) no such thing as post-sales!
  • change their hiring processes to ensure they hire for customer-success behaviours
  • update remuneration models to incentivise customer success behaviours
  • prioritise change management expertise across all leadership roles
  • implement hiring processes that enable them holistically to understand the behaviour of candidates before they are hired

For more insights into Crane Ventures head over to https://crane.vc & for advice on recruiting & retaining senior talent to scale-up your enterprise SaaS venture check out https://alpinasearch.com

  continue reading

116集单集

Artwork
icon分享
 
Manage episode 265989152 series 2362821
内容由Gary Reeman提供。所有播客内容(包括剧集、图形和播客描述)均由 Gary Reeman 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Rav Dhaliwal, now a Venture Partner @ Crane Venture Partners, has 20 years of leadership positions in hypergrowth enterprise software ventures like Slack, Zendesk & Yammer.

We explored why enterprise technology CEOs & leadership teams must:

  • ensure customer success is everyone's priority - hence there is (or should be) no such thing as post-sales!
  • change their hiring processes to ensure they hire for customer-success behaviours
  • update remuneration models to incentivise customer success behaviours
  • prioritise change management expertise across all leadership roles
  • implement hiring processes that enable them holistically to understand the behaviour of candidates before they are hired

For more insights into Crane Ventures head over to https://crane.vc & for advice on recruiting & retaining senior talent to scale-up your enterprise SaaS venture check out https://alpinasearch.com

  continue reading

116集单集

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