Artwork

内容由[email protected]提供。所有播客内容(包括剧集、图形和播客描述)均由 [email protected] 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
Player FM -播客应用
使用Player FM应用程序离线!

Live from Pioneer: AI is handling complexity we never thought it could

24:09
 
分享
 

Manage episode 514049013 series 1321127
内容由[email protected]提供。所有播客内容(包括剧集、图形和播客描述)均由 [email protected] 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too?

In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of customer experience is being reshaped and what this shift means for leaders, human teams, and the trust customers place in AI.

Watch this episode on YouTube:

Follow the people:

https://www.linkedin.com/in/decivory/

https://www.linkedin.com/in/natalie-hurst-8a1712b/

Newsletter:

Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/

Say hi:

LinkedIn: https://www.linkedin.com/company/intercom/

X: https://x.com/intercom

https://www.fin.ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

484集单集

Artwork
icon分享
 
Manage episode 514049013 series 1321127
内容由[email protected]提供。所有播客内容(包括剧集、图形和播客描述)均由 [email protected] 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too?

In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of customer experience is being reshaped and what this shift means for leaders, human teams, and the trust customers place in AI.

Watch this episode on YouTube:

Follow the people:

https://www.linkedin.com/in/decivory/

https://www.linkedin.com/in/natalie-hurst-8a1712b/

Newsletter:

Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/

Say hi:

LinkedIn: https://www.linkedin.com/company/intercom/

X: https://x.com/intercom

https://www.fin.ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

484集单集

Minden epizód

×
 
Loading …

欢迎使用Player FM

Player FM正在网上搜索高质量的播客,以便您现在享受。它是最好的播客应用程序,适用于安卓、iPhone和网络。注册以跨设备同步订阅。

 

快速参考指南

版权2025 | 隐私政策 | 服务条款 | | 版权
边探索边听这个节目
播放