15Mins Live Podcast - 職場系列 – 面對抱怨與衝突高頻句 Expressions for complaints and conflict


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Expressions for handling complaints 處理抱怨

Apologize 道歉

  • I appreciate your letting me know about that.
  • I'm sorry for any inconvenience.
  • Please accept our apologies.
  • I'll let my manager know.
  • I understand your frustration.
  • Resolving the inconvenience 解決對方的不滿
  • Here's a coupon to make up for your trouble.
  • We'll sort that out for you right away.
  • I'm going to see how we can make this better for you.

Expressions for resolving conflict 解決衝突

Identify disagreement 點出雙方意見不合

  • I think you may have misinterpreted that.
  • I'm sorry we got off on the wrong foot.
  • I don't think we have all the information.
  • Please don't take that the wrong way.
  • I understand where you're coming from.

Moving forward 促進下一步溝通

  • I think we can work this out.
  • I think we can find a compromise.
  • Should we get a third opinion?
  • I'm sure we can reach an agreement.
  • We should revisit this at another time.


  • Complaint : The supplier sent you the right product, but of the wrong size.
  • Complaint : The iPhone you purchased did not come with charging cables as advertised
  • Conflict : Your colleagues accused you of spreading rumours about them.

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