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On his new ten-episode series, Joseph Gordon-Levitt will get into the nitty-gritty of how a wide variety of creative people do what they do. Listeners’ questions will inspire conversations between Gordon-Levitt and a range of creative guests, from Hollywood notables like Rian Johnson and Seth Rogen & Evan Goldberg, to behind-the-scenes heavyweights like casting director Mary Vernieu, and from political visual artist Shepard Fairey to indie sonic songstress, Yuka Honda, and more.
 
Simplify is a podcast for anyone who’s taken a close look at their habits, their happiness, their relationships, or their health and thought, “There’s got to be a better way to do this.” Hear ideas that get you to better from Gretchen Rubin, David Allen, Rebecca Traister, Dan Savage, Seth Godin and many more. Hosted by Caitlin Schiller and Ben Schuman-Stoler. Brought to you by Blinkist.
 
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Do you sometimes feel overwhelmed by all of the things you need to juggle in order to be a good... anything? A good partner, a good parent, a good worker, a good friend? And in the end, it feels like you never have enough time and energy to focus on what really matters to YOU? In this final episode of Season 7, Tiffany Dufu invites you to stop bein…
 
Are you single—or in a relationship—and keep falling for people who almost love you right, but not quite? There's a reason why that happens, and Ken Page has figured out the formula behind these deeper physics of dating. Ken is a psychotherapist specialized in the search for intimacy, and author of the book Deeper Dating: How to Drop the Games of S…
 
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss: -The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well) -Challenges and obstacles to focus on such as: process optimization, co…
 
Did you know that 50% of the time the tone over email, Slack, and text is misunderstood? This is because in the digital world, the cues we would usually send with our bodies are missing—facial expressions, gestures, vocal tone—and that can cause a lot of misunderstandings. And this is why Erica Dhawan, the author of Digital Body Language: How to Bu…
 
Do you sometimes find yourself replying to work emails late at night... from bed? Or maybe taking on another task that, almost as soon as you've agreed, you realize you don't actually have time for? Often, instead of behaving as if we’re exchanging our intellect, talent, and skills for money, we feel like whoever pays us owns us. And this is where …
 
Customer relationships in retail banking are ultimately predicated on trust, but achieving this level of authority isn’t easy, as we continue to see customer behavior evolve. However, at the end of the day, there is always a premium on understanding your customer. In this episode, Paul Brown, Principle Product Manager at OpenText, gives his insight…
 
Does talking about death freak you out? No wonder, it's something many of us avoid thinking about and prefer pretending it's not there. But it's an important topic, and if we can allow ourselves to sit with the truth that life will eventually end, it becomes a beautiful call to appreciate our lives and the people in them. And this is why palliative…
 
Convenient digital experiences have become table stakes in the hypercompetitive world of retail banking. True brand differentiation -- and lasting customer loyalty -- hinges on securing trust through personalized experiences at every moment of truth. What does it take to deliver that degree of personalization and trust in the digital world? How do …
 
Over time banks have built a unique blend of technologies, processes, and culture to address customer requirements. One of the challenges retail banks face today is understanding their toolbox of IT architecture to deliver on their brand promise. As customer experience becomes the major differentiator, uncovering improvement areas to create more va…
 
Most of us learned how to do relationships from a state of victimhood. According to Karpman's Drama Triangle, there are three different roles to play: the victim, the hero and the villain. Regardless of these parts we take on, we're avoiding taking full responsibility for our experiences and our results in the world, which in turn causes a lot of d…
 
One thing most leaders have in common is that they want to perform well. And that often leads them into the trap of believing that to be a great leader, you’re not allowed to be scared—or at least that you'd better not show it. In this episode, Jim Dethmer invites us to embrace the opposite: allowing yourself to be fully present and fully alive—inc…
 
If your child is having a meltdown or throwing a tantrum in the supermarket, you'll do almost anything to make them stop—including turning into MeanParent™. But there's another way! Dr. Tina Payne Bryson offers a different approach to discipline, free of threats and punishments, that is based on neuroscience. Understanding and nourishing your child…
 
Worn down by your never-ending to-do list? Even though there’s been a shift towards a more holistic idea of productivity in the last years, a lot of people still think that being productive is all about efficient time managing and achieving more. And this is where Erik Fisher comes in. Over the past 10 years, Erik's hosted some of the world's bigge…
 
For a lot of us, our job is a profound expression of selfhood. That means that when we lose a job, or when a business fails, we might feel like failures, too. And in today’s uncertain economy this happens a lot more than anybody would like. In this episode, Farai Chideya, author of The Episodic Career https://www.blinkist.com/en/books/the-episodic-…
 
Is remote work really the future, or will there be more of a hybrid policy? Will companies offer remote work as a perk to senior level employees only, or for everyone? Will certain departments come into the office some days out the week while others are in an office every day? How will this influence leasing costs for office space? And arguably mos…
 
On this special episode sponsored by ServiceNow, CCW Digital's lead analysts Brian Cantor and Matt Wujciak sit down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. Topics include: -Insights from Mike's recent interview with F…
 
Join a high-level conversation with CCW Digital Analyst, Matt Wujciak and Loris CEO, Etie Hertz as Etie covers the future of customer service, agent/employee training, digital channels, and consumer behavior. Etie is the CEO of Loris, an AI tool that provides real time coaching to customer service agents as they navigate hard conversations. Loris p…
 
Mastercard Chief Marketing Officer, Raja Rajamannar has been recognized by Business Insider as the top 25 Most Innovative CMOs in the World, and Forbes as the 2018 Top 5 Most Influential CMO’s in the world. In this episode, Raja joins CCW Digital Analyst Matt Wujciak to discuss lessons from his new book, Quantum Marketing.…
 
Michael Levitt is a Fortune 500 consultant, #1 bestselling author, and host of the Breakfast Leadership Show, a top 200 podcast on iTunes. He is a 2x Top 20 Global Thought Leader on Culture with Thinkers360. He's also a Cognitive Behavioral Therapist, speaker, and columnist for CEOWORLD magazine. Join Michael as he sits down with CCW Digital's Anal…
 
It's no secret that delivering quality employee experiences results in quality customer experiences. But it's easier said than done. Chalhoub Group, the largest retail operator in the Middle East focuses on employees first. Here's what their Head of People Experience, Rhency Padilla had to say on the topic, following Qualtrics' Work Different event…
 
Following the Qualtrics Work Different event, we sat down with Peggy Dalman, Biltmore's Director of Guest Intelligence to discuss how the historic house museum and tourist attraction used consumer data to deliver the right marketing tactics and desirable customer experiences.
 
Why do we lose motivation in our jobs? How can we create a space of belonging and inclusion? What are the best ways to give and receive feedback? Liz Fosslien answers all of these questions, and more, in this thoughtful and pertinent interview. As she reveals, emotions in the workplace are not only acceptable—they can actually be incredibly useful …
 
CX consultant, keynote speaker, CEO, and Forbes Councils member, Annette Franz (The 100 Most Influential Tech Women on Twitter by Business Insider) covers the importance of EX (employee experience) and how it translates to CX (customer experience) in this chat on employee engagement.
 
“I love being entrepreneurial because it’s really just about getting to play MacGyver, but for business.” -Tony Hsieh Welcome to a very special episode of CREATIVE PROCESSING! This episode was recorded live in collaboration with Talkhouse Podcast at the Life Is Beautiful Music and Arts Festival in Las Vegas, Nevada. For this episode, Joe sat down w…
 
In this special Spotlight Caitlin talks with teacher, author, and entrepreneur, Seth Godin, about his new release, This Is Marketing. According to Seth, marketing is no longer about hawking products that nobody needs, but instead about helping people find the ones that will actually make a positive difference to their lives. In this episode of Spot…
 
As evidenced by the many times we've spoken with him on Simplify or recommended his books to you, we love Seth Godin. And now, big news! Seth has created exclusive content for Blinkist—and we're giving you a preview. 2 Minutes with Seth Godin launches January 13th, only on Blinkist. Tune in, twice a week, to hear the teacher, entrepreneur, and inte…
 
Low-touch, automated interactions are all the rage in many industries, including the travel and hospitality space. How is this rise of bots impacting the ability to make a human connection? Reservations.com co-founder Mahesh Chaddah, who believes passionately in the human touch, shares his take on where agents and bots fit into the contact center o…
 
In this two-part episode from CCW Austin, we welcome Stacey Haynes from Fossil and Aransas Savas from WW (formerly Weight Watchers). Stacey begins by revealing how to make the most of customer experience partnerships, while Aransas shares how to make purposeful design the centerpiece of your customer contact (and business) strategy.…
 
From newsworthy security breaches to "low-touch" digital channels, customers are justified in having trust issues. Do not, however, let them question YOUR experience. Take Luke's advice, and learn how to make your entire omnichannel experience secure, customer-centric, frictionless and personalized.
 
The final episode of Season 6 features a special guest: psychologist, entrepreneur, publisher, ex management consultant and one of Blinkist's original co-founders, Sebastian Klein! In this interview, Caitlin and Sebastian discuss how businesses around the world are making changes that transform them from hierarchy, to more effective and people-cent…
 
Live from CCW Austin, "Wonder-FULL" author Kelly Radi reveals how to unleash your inner superpowers, which will in turn help your team members play to their strengths. The result will be a better, more empowering office dynamic -- and a better, more customer-centric engagement experience.
 
Is customer engagement moving away from voice? Not according to Manny Marrero from Getaroom, whose company continues to make the voice channel its priority. Reliance on a conventional channel does not, however, mean the company is averse to using advanced analytics technology to make more meaningful customer connections.…
 
What would the world look like if we were free of body shame and instead living in a state of radical self-love? Radical Self-Love Champion and author of The Body Is Not An Apology, Sonya Renee Taylor, explains what her utopia would look like in this week’s episode of Simplify. As Sonya explains, our language and mindset about our bodies impact us …
 
“You have to push yourself outside of your comfort zone. You have to allow yourself to fail. Once you get over the fear of failure, then you will start to find where your happiness lies, and if ‘good enough’ is sufficient or not.” - Jessica Alba This is the last episode of the season! I've really enjoyed the podcast medium, and I appreciate the aud…
 
In this episode of Simplify, Caitlin asks Randolph Nesse why he believes that humans have evolved to experience hardships such as depression, anxiety and grief. As it turns out, while many of our most painful emotions often do not serve a proper function in our modern world, they may have a history that allowed for our ancestors to survive. Randolp…
 
The customer experience is too important to leave to chance or guesswork. Let Trent Haynes from BNY Mellon Pershing and Brian LaRoche from CallMiner reveal how a deeper approach to analytics can help you better understand your customer -- and better position your agents for success.
 
“From an actor's perspective...you have to be prepared for it to be really hard because there's so many factors that are influencing why you get a role and why you don't get a role. When you go into an audition, leave it in the room— otherwise it's too hard on your heart. And getting into those rooms is also tough, but you should try every avenue y…
 
Creating joy in your daily life is much simpler than you’d think. Ingrid Fetell Lee, joy researcher and former IDEO designer, reveals how in transforming our spaces, we also have the power to transform our wellbeing. Find out how color brought life back into a struggling city, how you might be able to cheer up a loved one in the hospital, and how t…
 
You can't create a great experience without knowing your customers. But if "knowing your customers" is the only purpose of your customer intelligence strategy, you're missing out on some significant opportunities. Live from CCW Austin, Allison Corley from Mercedes-Benz Financial Services shares her more multi-faceted, dynamic analytics success stor…
 
“Making things ‘easy’ always has a downside...To pretend that you can make something easy without losing some of your focus and discipline is always a fallacy. There's always going to be a tradeoff.” -Jaron Lanier This week’s guest is Jaron Lanier, who I’ve been fortunate to become friends with over the last number of years. He’s a technologist, co…
 
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