最佳Managed Service Providers播客 (2024)

1
[151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs 1:00:55

20d ago1:00:55

1:00:55

In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor. Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space. Angus talks about his career in the IT industry a…

1
[Travelogue] MSP Show & SuperOps SuperSummit 2024 23:18

21d ago23:18

23:18

Time for another Team Tubb Travelogue! In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week. Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun con…

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[150] 25 Years an MSP - Valuable Lessons You Learn from Longevity 2:08:57

27d ago2:08:57

2:08:57

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which th…

1
[Bonusode] How One MSP Expert Overcame Imposter Syndrome for International Success 27:03

1M ago27:03

27:03

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to es…

1
[149] Why You Need to Know the Process of Process for MSP Growth 54:14

1M ago54:14

54:14

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.” Mentioned in This Episode Gozyn…

1
[Travelogue] Channel Live & UpLift Live 2024 20:46

1M ago20:46

20:46

Time for another Team Tubb Travelogue! Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events. There are shout-outs to …

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[148] How High Performing MSPs Leverage People Power for Success 59:57

2M ago59:57

59:57

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams. He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find …

1
[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs? 17:25

2M ago17:25

17:25

In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024. Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, imp…

1
[Travelogue] The Cloud & Cybersecurity Expo 2024 27:08

2M ago27:08

27:08

Time for another Team Tubb Travelogue! Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. There are shout-ou…

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[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager 58:33

2M ago58:33

58:33

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader. Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus…

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[146] Growth and Success Advice From The Wizard of MSP Data Migrations 57:56

3M ago57:56

57:56

In this episode, Richard Tubb speaks to Michael Lawson, who has over 15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale. Michael tells Richard how he came up with the idea for Movebot, the tools it in…

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[145] The Tech Nerd's Ultimate Guide To IT Career Success 1:00:42

3M ago1:00:42

1:00:42

In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Servic…

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[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners 6:07

3M ago6:07

6:07

In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter. Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background. Plus, Richard hopes that this will help him reach a bigger audience,…

1
[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe 2:07:54

3M ago2:07:54

2:07:54

In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more. This is a bumper episode, so get a flask of tea, a packet of biscuits …

1
[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs 1:12:24

5M ago1:12:24

1:12:24

This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform. Joe is the owner of Reformed IT, an MSP based in the East Midlands. He’s also a Huntress customer, using their outsourced NOC servic…

1
[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023 33:20

5M ago33:20

33:20

This is another Team Tubb Travelogue! Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call & Contact Centre Expo. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights …

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[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know 1:17:32

5M ago1:17:32

1:17:32

In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together. Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he sta…

1
[Travelogue] MSP Summit Manchester 2023 30:05

5M ago30:05

30:05

We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them. This is a fun discussion with the us…

1
[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success 1:04:01

5M ago1:04:01

1:04:01

In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community. Mentioned in this episode: Get MSP Insights every Tuesday Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Se…

1
[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business 40:51

6M ago40:51

40:51

In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They consult, configure and implement established MSP best practices to help managed service provider bus…

1
[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023 28:51

6M ago28:51

28:51

In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and what MSPs can look forward to. James tells Richard why IT professionals should attend Microsoft Ignite, and they discuss why hybrid conferences are st…

1
[140] How To Transform from an MSP to MSSP for Business Growth 1:08:49

6M ago1:08:49

1:08:49

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO. Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided…

1
[139] How Microsoft Clause 6B Will Impact MSPs and Continuity and What to do 56:34

7M ago56:34

56:34

In this episode, Richard is joined by Daisy Pike, manager of Solution Consultants EMEA at PAX8. Daisy has a wealth of experience in the IT industry, as well as a degree in electrical engineering. Pax8 are a groundbreaking cloud marketplace platform for MSPs. Daisy explains a typical day for her and what her team does, and how that fits in with the …

1
[Travelogue] Breaches and Brews Event in Birmingham with Huntress 20:47

7M ago20:47

20:47

In this impromptu Travelogue, Pascal Fintoni manages to catch up with Richard Tubb, Stephen McCormick and special guest Tracie Orisko, Senior Director of Sales Development & Community at Huntress. You can expect the usual mix of practical business advice, food and drinks reviews, fun travelling anecdotes and our Team Tubb Travelogue Quiz! The 'Brea…

1
[138] How to Become the Go-To Threat Operations Expert for MSPs 1:26:54

7M ago1:26:54

1:26:54

In this episode of TubbTalk, Richard speaks to Dray Agha, UK Operations Manager for cybersecurity experts Huntress. Dray tells Richard how he got started in the IT industry while he was still a kid, and how he ended up at Huntress. They discuss the workplace culture at the company and what makes them different. Dray describes the Huntress experienc…

1
[Bonusode] Global Expansion, Harnessing the Power of AI and Serving the MSP Channel Better 23:39

7M ago23:39

23:39

In this bonus episode of TubbTalk, Richard talks to Arvind Parthiban, CEO and co-founder of SuperOps.AI, a combined and RMM for MSPs. They have built artificial intelligence into the very foundation of everything the platform does. Arvind says they describe themselves as the modern PSA and RMM platform, with five products streamlined into one. Thei…

1
[137] How MSPs can Overcome Their Fear of Sales and Win Clients 40:11

7M ago40:11

40:11

In this episode, Richard Tubb speaks to sales expert Danny Boyle, author of "Sell More, do Less, an MSP and IT Specialists' Guide to Better Sales Calls.” Danny’s a sales leader with a proven history of success in driving step change growth for cloud software brands in the IT industry. He shares his advice on how MSPs can become comfortable with sel…

1
[136] How to Solve Hardware Headaches for MSPs and Their Clients 1:07:49

7M ago1:07:49

1:07:49

In this episode, Richard Tubb speaks to Dave Tilly, CEO of DaaS Portal. Dave is revolutionising the way DaaS (device as a service) is delivered in the MSP space. He and Richard talk about what DaaS actually is, where the idea for the business came from and how DaaS Portal helps MSPs to manage hardware, as well as the experience for MSPs of using th…

1
[Bonusode] Why Should MSPs Outsource Their Helpdesk for Business Growth? 47:39

8M ago47:39

47:39

In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay. Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, wi…

1
[Travelogue] CompTIA ChannelCon 2023 Event in Las Vegas 29:57

9M ago29:57

29:57

In this new episode of the Team Tubb Travelogue audio series, Stephen McCormick invites Pascal Fintoni to join him on an impromptu audio call with Richard Tubb and James Steel from Akamai Linode. Both Richard and James are about to start their final day at the CompTIA ChannelCon unmissable event in Las Vegas. This year, the theme for the 3-day conf…

1
[135] How to Turn Employees into a Company's Biggest Cybersecurity Asset 55:03

10M ago55:03

55:03

In this episode, Richard Tubb speaks to Benjamin Netter, founder of Riot. Riot is a Paris-based, all in-one-platform that drives better protection for MSP. A SaaS platform, they’re on a mission to turn employees into your company's biggest cybersecurity assets. Richard asked Benjamin what led him to create Riot and how the tech can help employees b…

1
[Bonusode] Pax8 Beyond and How They Support MSPs with Cybersecurity 20:17

11M ago20:17

20:17

In this episode, Richard Tubb talks to Ian Thornton-Trump, a cybersecurity expert and the chief security officer of Cyjax, a threat intelligence and cyber security company. During their short chat, Richard and Ian talked about the current state of the MSP industry, why vendor solutions should give real business value to MSPs and their clients, and …

1
[134] The Best Cybersecurity Resources for MSPs You Need to be Aware of 1:10:59

11M ago1:10:59

1:10:59

In this interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8. He’s responsible for overseeing the company's channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business. Mostyn has more than 20 years of experience working with managed service providers, i…

1
[133] How Monitoring Your MSP Metrics Leads to Profit and Growth 1:10:31

11M ago1:10:31

1:10:31

In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quartile, best-in-class profitability. They do this through objective benchmarking, advanced peer groups, self-paced performance improvement tools, executiv…

1
[Travelogue] Channel Sec 2023 Event in London 22:59

12M ago22:59

22:59

In this inaugural episode of the Team Tubb Travelogue audio series, Pascal Fintoni catches up with Richard Tubb and Stephen McCormick at the end of busy and exciting day at the Channel Sec 2023 Conference in London. The event was held at Lancaster London on the 18th May, this 1 day event organised by IT Europa combined high-level conference and net…

1
[132] What Every MSP Should Know to Run and Grow a Successful Business 22:03

12M ago22:03

22:03

Over the past few weeks, Stephen McCormick and I have been speaking to MSP business owners, creative marketers and directors to share their experiences of entering and winning the SuperOps MSP awards, and their best advice for business success. To mark the end of season five of TubbTalk, we present to you a round-up of those top tips. There are all…

1
[131] Why You Should Build a Strong Culture in an MSP Business 45:02

1y ago45:02

45:02

In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service. Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find c…

1
[130] Wearing all the Hats: How to Succeed When You Run a Solo MSP Business 28:03

1y ago28:03

28:03

In this episode, Stephen talks to Jack Gray, the founder and Managing Director of FOMO Technology. It’s a Northern Ireland-based IT support and services company, and Jack has over two decades of experience in the industry. He’s committed to providing businesses in the region affordable, customised, and personal IT support. Jack won the “Solo MSP of…

1
[129] How an MSP Wins At Marketing in The Real World 44:23

1y ago44:23

44:23

In this episode, Richard Tubb speaks to Sarah Turner, a creative marketer at IT Backbone. They support cloud migration, infrastructure overhauls and build anything that their clients need. A data lead decision-maker, she was part of the team that helped IT Backbone win the “Most Innovative Marketing and Sales Campaign” category of the MSP awards, h…

1
[128] Why a Cyberscurity-First Service Mentality Keeps MSPs on Top of Cyber Trends 32:55

1y ago32:55

32:55

In this episode, Stephen McCormick talks to Mitch Redekopp, CEO of Riverity Technology Services, an MSP in Canada. The company has become known as one of the top managed service providers in Saskatchewan, while also having a highly experienced software development on hand. They have a deep focus on packaging together cybersecurity and creating besp…

1
[127] The MSP Business Benefits of Having a Niche and a Stand-Out Website 38:56

1y ago38:56

38:56

In this episode, Stephen McCormick talks to Jack Peploe of Veterinary IT Services, who won the MSP Website of the Year Award at the SuperOps MSP awards. Jack is a veterinary IT expert and ertified Ethical Hacker, who has worked alongside the veterinary sector since he set up his first business at age 16. He has made it his mission to help veterinar…

1
[126] How to use Professional Services, Azure and M365 Better in Your MSP 54:31

1y ago54:31

54:31

In this episode, Richard Tubb talks to Andy Readman, Principal Consultant at Pax8 EMEA. He explains why MSPs should consider using Pax8 Professional Services. Andy’s focus is on developing the Pro Services capability to deliver services to their MSP partners that will make a tangible difference to their businesses and help them grow. Richard asks A…

1
[125] The Amazing MSP Industry Origins of Richard Tubb: The Whole Story 1:20:55

1y ago1:20:55

1:20:55

In this special TubbTalk interview, Richard Tubb becomes the guest on his own show! Team Tubb’s Community Manager, Stephen McCormick, takes over the presenter’s seat; he asks probing questions to find out Richard’s origin story and what’s important to him. They talk about how Richard got into the world of IT, why he set up his own business and why …

1
[124] SaaS Management and Security: What MSPs Should Know to Succeed 1:04:18

1y ago1:04:18

1:04:18

In this episode, Richard Tubb talks to Derik Belair and Gavin Garbutt, co-founders of Augmentt, a SaaS security management and software solution. They decided to build a technology platform dedicated to helping MSPs create SaaS and Microsoft service revenues when they noticed a shift towards cloud-based applications. They talk in detail about the A…

1
[123] How To Easily Implement Zero-Trust Networking for MSP Growth 58:01

1y ago58:01

58:01

In this episode, Richard talks to Marc Barry, co-founder and Chief Product officer at Enclave. He has a Master's Degree in Applied Information Security, and a background in security across public and private sector organisations, with a focus on building, researching and securing computer networks. He tells Richard about his background and experien…

1
[122] IT Nation Connect 22: The 3 Best Tools MSPs Should Have 48:47

1+ y ago48:47

48:47

In this episode, recorded live at IT Nation Connect 22, Richard speaks to experts from three different companies offering some of the best MSP tools available on the market. Ben Spector and Ted Roller explain why Zomentum is different to other quoting tools, how it helps MSPs with turning prospects into sales, and how it fits in with the vendor eco…

1
[121] Application Security: What MSPs and MSSPs Should Know for Success 59:23

1+ y ago59:23

59:23

In this episode, Richard talks to Michael George, CEO of Invicti Security. They’re an accurate automated application security testing platform that scales like no other solution. Michael tells Richard about his past experience of leading Continuum, and what the buyout and merger process was like. He also explains what led him to found Invicti, and …

1
[120] What do Mid-Life MSP Owners Need to Know for Better Health and Wellness? 1:14:40

1+ y ago1:14:40

1:14:40

In this episode, Richard is joined by Dave Algeo, the founder of the Midlife Reshape Academy. He specialises in helping people in all walks of life to refocus on their health and wellness and get back to their past fitness levels. They talk about how MSP owners and IT professionals can deal with overwhelm and burnout, and how to balance productivit…

1
[119] Why Building a White Glove MSP Leads to Better Client Relationships 52:39

1+ y ago52:39

52:39

In this episode, Richard talks to Raja Pagadala, managing director of London-based MSP The Final Step. It’s one of London's oldest and most well-established IT businesses and a 2022 winner on the MSP 501. Raja is actively sought out by some of the industry's top vendors and businesses to act as an advisor and confidant. This interview was recorded …

1
[118] How To Build a Modern MSP for Business Growth and Success 1:01:30

1+ y ago1:01:30

1:01:30

In this episode, Richard talks to Erick Simpson. Erick is one of the true architects of what we now know as the Managed Service Provider channel. Eric co-founded, developed and sold one of the first pureplay MSPs in the industry, and then co- founded MSP University and authored four books. He told Richard how he got started in the MSP world and the…

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