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We all go through moments of doubt and uncertainty. But how do we stop them from holding us back? Trust expert Rachel Botsman speaks with incredible guests – from soldiers to poker players and psychologists to hostage negotiators – that will change the way you think about trust. Heart-warming – and at times heart-stopping – these conversations ask what happens when we confront our trust issues, face our fears and open our minds to new possibilities. For an even deeper dive into the insights ...
 
In Accent Insights the Accent Realty team of Avi Kaufman and Ron Scharf share their real estate and Brookline expertise as your guide to the market, approximately 10-20 minutes at a time. Each episode shares an inside view on an aspect of real estate - tour insights on new and unique properties, updates on the Brookline market, and deep dives on a variety of topics. #AccentRealty #BrooklineMA #RealEstate #Brookline
 
Hello and welcome to Brighter Futures - the podcast brought to you by Education Development Trust. I’m Tony McAleavy from Education Development Trust and I’ll be your host throughout this series. Since starting as Education Director here I’ve had the pleasure of being involved in extensive education reform within many countries across the world, particularly those in the UK, Middle East and Africa. Education Development Trust are a non-for-profit organisation working towards more positive ed ...
 
What can a refugee tell an entrepreneur about starting over?While that refugee might never have stepped in a boardroom, they know all too well what it takes to walk away from something they love. Despite their vastly different backgrounds, the two people can relate over the humanity in their experiences.A podcast on leadership and entrepreneurship, each episode features an expert from the business world and a guest who has faced a similar challenge in a very different way. Listen to an FBI A ...
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
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show series
 
In this episode of In-Ear Insights, Katie and Chris tackle a recent question: “My struggle is how to create connection, emotion and story from highly technical content. Any advice?” They dig into customer behaviors, user stories, and other tips & tricks you can use to lift your technical content up. Tune in to find out [...] Read More...…
 
Guests: Erik Vogel, Global Head of High Tech & Telco at SAP Qualtrics Richard Whittington, Global Head of Media at SAP Important links: SAP Media Qualtrics Media If you want to explore our industry portfolio to find the solutions you need to run your business better, faster, and simpler please visit us at sap.com/industries Connect with Tom: https:…
 
There continues to be strong demand for housing. In the Boston suburbs in particular we are observing an almost insatiable appetite for well-maintained single family homes, resulting in record making bidding wars and price increases. But that does not seem to be the case closer to the city. Do the numbers bear this out? We discuss our observations,…
 
Guests: Tobias Wagner, CEO and co-founder, ChargeX Hagen Huebach, Head of Automotive industry, SAP Important links: ChargeX SAP Automotive SAP Industry Cloud Solutions for Automotive SAP Innovation Center – Munich If you want to explore our industry portfolio to find the solutions you need to run your business better, faster, and simpler please vis…
 
Hello and welcome to Brighter Futures - the podcast brought to you by Education Development Trust. I’m Tony McAleavy from Education Development Trust and I’ll be your host throughout this series. Since starting as Education Director here I’ve had the pleasure of being involved in extensive education reform within many countries across the world, pa…
 
Guests: Michael Scheibner​, Chief Strategy Officer at GK Software SE ​Achim Schneider​, Global Head, ​Retail Business Unit at SAP​ Important links: GK Software SAP Store Management solutions by GK SAP Retail If you want to explore our industry portfolio to find the solutions you need to run your business better, faster, and simpler please visit us …
 
In this episode, Katie and Chris reflect on the revelations about Facebook Inc. and how a company’s business practices can put it so far out of alignment with your core values that you have to stop doing business with them if you want to stay true to your values. But making a major change like [...] Read More...…
 
Living with integrity is an essential component to being an effective leader. In this episode Grace and Doug are joined by our Chief Compliance Officer, Jim Hearty as they explore how to best live and lead with our Core Value of integrity. Having integrity means living true to your values all of the time, even when it is difficult. While that is ea…
 
Guest: Sunny Neely, SAP Global Solution Director for Consumer Products Important links: The Future of Consumer Products – Direct-to-Consumer (White Paper) SAP Consumer Products What products do I need to get started with accelerating business outcomes with direct-to-consumer engagements? SAP Emarsys Customer Engagement SAP Customer Data Platform Re…
 
In this episode inspired by a question from Content Marketing World, Katie and Chris talk about how to use data and analytics to build a content marketing roadmap. What data should you pay attention to? What does a data-driven content marketing roadmap look like? Tune in to find out! Watch the video here: Can’t see [...] Read More...…
 
Guests: Wesley Spindler, Sustainability Strategy Director & Global Circular Economy Lead, Accenture Stephen Jamieson, Global Head of Circular Economy Solutions, SAP Industries & Customer Advisory Important links: The Circular Economy Handbook: https://www.accenture.com/us-en/about/events/the-circular-economy-handbook OpenSAP course – Helping Busine…
 
In this episode, Katie and Chris discuss what makes truly compelling content marketing, from storytelling structures to research and development. How do you keep people engaged in your content? Tune in to find out! Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the MP3 audio [...] Read More...…
 
In this episode of In-Ear Insights, Katie and Chris discuss the alphabet soup of some common marketing metrics – CPM, CPC, CPA, ROAS, ROI, and CLV – what they mean, when they apply, and how to interpret them. How do you organize these metrics to tell a coherent story about the customer experience, and what [...] Read More...…
 
Join Grace, Doug, and Pioneer Director of Operations Strategy, Joseph Garcia as they lean into our Core Value of Continuous Improvement. In this episode, Joseph shares how he leads with continuous improvement though personal accounts of the potential consequences of forgetting to live this core value and practical ways to continuously lead teams to…
 
In this episode of In-Ear Insights, Katie and Chris discuss MarTech stack drift. What happens when your strategy changes, but your marketing technology doesn’t? What are the consequences, and how do you begin remediating it? Tune in to hear the 5-step strategy for realigning your MarTech with your overall strategy. Watch the video here: Can’t [...]…
 
Former tech executive Kara Goldin, author of the new book “Undaunted: Overcoming Doubts And Doubters,” shares the story behind Hint Water: How her quest to find an alternative to diet soda led to the creation of an entirely new type of beverage. Her story reveals how persistence and a singular focus on meeting core customer needs can result in outs…
 
In this episode, Katie and Chris discuss the different levels of complexity when it comes to AI and machine learning in marketing. What’s the difference between AI and data science, and when should you focus on one or the other? What cautionary tales should marketers understand before positioning a product as powered by AI? Tune [...] Read More...…
 
In this episode of In-Ear Insights, Katie and Chris walk through the new attribution modeling in Google Analytics 4. Watch as they explain the details, the different settings, which built-in model you should use most of the time, how to visualize your funnel, and explore some anomalies that might require you to use more than [...] Read More...…
 
In this episode of In-Ear Insights, Katie and Chris talk about biases when conducting market research. Whether you’re conducting surveys, 1:1 interviews, or focus groups, what you bring into your research can dramatically affect – and even invalidate – the outcome. Learn how to mitigate these problems and keep your research as free of tainted [...]…
 
The Royal Bank of Scotland (RBS), now part of NatWest Group, is older than some of the world’s countries. For much of that time, the very essence of the bank was to put its customers first. But in more recent history, the storied bank had lost sight of that mission, says Paul Smith, director of customer insights and marketing at NatWest Group. In t…
 
You will gain greater perspective when you understand these various seasons of ministry. Learn how to embrace the season you are in, how to reach the next season, and extend grace to others according to the season they are in.由Pastor John Nuzzo
 
In this week’s In-Ear Insights, Katie and Chris answer a listener question: what are the most important skills or things to know when you become a new manager? What are some of the major obstacles that individual contributors face when finding themselves in a management role? Tune in to find out some of the mistakes [...] Read More...…
 
As a leader, having capacity is vital in providing availability, time, and accessibility to support your team. But how can you serve your team when feeling limited in capacity? In the first episode of Season 11 Group Vice President for Avanti, Matt Henn, shares his personal accounts on how he serves his lane by ensuring he has sufficient capacity t…
 
The first of the four seasons of ministry that everyone will go through, the Season of Faithfulness, is of greatest importance. It is foundational to ministry, and it is essential that you pass through it successfully.由Pastor John Nuzzo
 
June 2021: Is the market overheating, or is it starting to slow down? As usual, it's not a simple answer. We look at the data and compare to the prior 5 years.We share recent examples of sales which we believe are illustrative of the current trends.And we talk about pricing strategy and why it's so hard for so many sellers.…
 
Every generation has within it a calling upon which the well-being of the world will hinge based on the response to that calling. Become a part of God’s occupying army by realizing that you were born for this very hour!由Pastor John Nuzzo
 
Do you ever find yourself struggling to find the balance of letting perfection get in the way of good work? If so, you’re not the only one. In this episode guest Briah Carey, DVP if Commercial Operations, highlights how perfectionism can get in the way of getting the right stuff done while sharing personal accounts of how she has learned to manage …
 
Sellers act with imperfect information, and evaluate risk differently. This results in sometimes irrational behavior - and hairy deals! This week we dissect several recent transactions. Strap in - it's a roller coaster of emotion!FEEDBACK OR QUESTIONS? Email us! info@accentbrookline.com** Accent Realty, 617-396-3206, www.accentbrookline.com **AVI K…
 
Most condo associations have rules around what pets you may or may not own. There is actually quite a bit of variety in how these rules are crafted, and what their implications are. We discuss some of the ins and outs of pet rules in home owner associations. FEEDBACK OR QUESTIONS? Email us! info@accentbrookline.com** Accent Realty, 617-396-3206, ww…
 
The Lord plans to reset the wineskin of this generation and pour out His Spirit beyond measure as we yield to the truths revealed. Learn how to avoid the Achilles’ heel to the plans and purposes of God in this kingdom generational reset.由Pastor John Nuzzo
 
As rising rates in 2021 slow one of the greatest refi booms ever, more banks and lenders are adding mortgage servicing to their diversification playbook. In this episode, Joe Welu and The Basis Point’s Julian Hebron look at market dynamics driving this, how to plan in the current servicing environment, and what it takes to execute on a single custo…
 
To recognize mental health awareness month, Anna Fields, Virtual Training Moderator shares an insightful tip on how to support your teammates on their mental health journey Mini-insights come from our teammates far and wide around the Village. This bi-weekly listener mail showcasing is a fantastic way to hear from our listening leaders. HOSTED BY: …
 
To recognize mental health awareness month in May this episode explores how to lead with mental health. Our guest, Spencer Westcott shares the importance of leading with mental health while addressing the stigma attached to mental health in the workplace. Spencer shares his personal experience with mental health in his life, how it affected his lea…
 
How would you define a diverse team? What opportunities and challenges come with having diverse teams? Join our guests Simone Wheeler and Julian Gordon as they share insights on what it means to lead diverse teams. From race, gender, age, nationality, skillset and even personality type; teammates within an organization come from all walks of life. …
 
Technology investments have historically focused on the transactional customer experience – and in doing so the ability for banks and lenders to engage and create holistic experiences for customers has actually widened. But the path to continued growth for financial services lies within the ability to retain and engage those customers throughout th…
 
So many organizations say, “Hey, we need to focus on customer experience.” In theory, that sounds great. But the challenge comes in creating that focus, keeping teams aligned, and having the right tools in place. Finance of America has committed to going “all in” on customer experience, and is seeing impact on its retention and loyalty rates. In th…
 
Brookline has eight Local Historic Districts (LHDs), and some neighborhoods are advocating to add more. What is an LHD, what problem are they intended to address, and what are the drawbacks? Are these extreme solutions to something that's not actually a problem, with negative side effects? FEEDBACK OR QUESTIONS? Email us! info@accentbrookline.com**…
 
Few people are loyal to a body shop. Instead, people find them, literally, by accident: after a fender bender, most customers select a shop from their insurer’s direct repair program. But when Steve Grimshaw, executive chairman of Caliber Collision, first took over as CEO of the body shop company in 2009, he realized that with repair experiences of…
 
Pastor John completes his very personal interview with Denny Patton, long-time friend and founder of an international ministry to youth. In this final portion of the discussion, listen in as Denny gives us an eternal perspective.由Pastor John Nuzzo
 
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