133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman Doing Customer Experience Right‬ With Stacy Sherman podcast

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133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman

7M ago 28:42

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内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advocate Dan Goodman reveal strategies to foster an empowering workplace culture cultivating loyalty. Gain tactics for respectful terminations preventing detractors. Explore case studies on how leadership and corporate values influence customer experiences directly. Learn to create a win-win environment where engaged employees become brand ambassadors, driving positive referrals and shielding your reputation.

Learn more at https://www.DoingCXRight.com

… continue reading

156集单集

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

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133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman

Doing Customer Experience Right‬ with Stacy Sherman

published 7M ago

分享

MP3•单集首页

内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advocate Dan Goodman reveal strategies to foster an empowering workplace culture cultivating loyalty. Gain tactics for respectful terminations preventing detractors. Explore case studies on how leadership and corporate values influence customer experiences directly. Learn to create a win-win environment where engaged employees become brand ambassadors, driving positive referrals and shielding your reputation.

Learn more at https://www.DoingCXRight.com

… continue reading

156集单集

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

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