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Digital empathy | Samuel Cummings
Manage episode 461241833 series 3577614
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Episode 159: Samuel Cummings cracked the code on expressing empathy at scale.
⏱️ Timestamps:
00:00:00 - Intro
00:01:07 - Bona fides
00:02:21 - Why jobs depend on digital empathy
00:03:06 - Beyond buzzwords: defining digital empathy
00:03:39 - The formula for empathy revealed
00:05:01 - Applying empathy at scale
00:07:30 - The Greek philosopher of customer success
00:08:30 - The balance of speed and personalization
00:10:36 - Farewell with a side of humor and food
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Samuel Cummings:
Samuel's LinkedIn: https://www.linkedin.com/in/samuelj314/
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