最佳Third Party Claims Management播客 (2024)

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Episode #52 - Slip and Fall Investigations: Five Defenses You Need to Know 21:59

7d ago21:59

21:59

Send us a text In this episode of The Art of Adjusting®, William Auten takes a deep dive into one of the most common liability claims: slip and fall cases, particularly those involving snow and ice conditions. William outlines five essential defenses adjusters and attorneys must consider when investigating these claims, such as the storm in progres…

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Help... I am Torched! - Strategies for overcoming burnout and stepping forward boldly 57:36

17d ago57:36

57:36

Today's Discussion Topics: #WINTHENOW - Strategies for optimal thinking and overcoming fear in an ever-changing World. Help... I am Torched! - Strategies for overcoming burnout and stepping forward boldly Climbing the Mountain! - Strategies from Kilimanjaro so you reach your peak in Life and Leadership Please find out more Eric’s bio, topics and ot…

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Episode #51 - What We Love About Being a Claims Adjuster 53:13

22d ago53:13

53:13

Send us a text In this episode, Chantal and William share their personal journeys into the world of claims adjusting, offering insight into what fuels their passion for the profession. They explore the fulfilling aspects of the job, memorable cases that have left a lasting impact, and the unique challenges that come with navigating difficult situat…

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Invest in your team by sending them to conferences. 45:24

1M ago45:24

45:24

Investing in your team is like giving your medical practice a turbo boost! Your administrative team are the wizards behind the curtain, handling all the nitty-gritty details. So, why not send them off for a day or three to soak up some knowledge, get inspired, and sprinkle some fresh ideas back into your practice when they return? Well, mark your c…

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Episode #50 - Multi-Line Adjusting: Tackling Property, Liability, and Everything in Between 1:02:02

1M ago1:02:02

1:02:02

Send us a text Join hosts Chantal Roberts and William Auten as they celebrate the 50th episode of The Art of Adjusting® podcast with an in-depth discussion on the world of multi-line adjusting. They break down the benefits of holding a general adjuster’s license and the flexibility it brings, while also exploring the unique challenges of handling b…

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ON MESSAGE, ON MISSION: A chat with Dustin Mangas 2:03:21

1M ago2:03:21

2:03:21

Concierge Medicine is like a shining beacon of inspiration and transformation in healthcare. Today, we're chatting with Dustin Mangas who's serving up some serious wisdom for all the Doctors out there. Dive into this interview with Dustin and get ready to be inspired. He truly gets it -- and we he's here to light the way. Connect with Dustin on Lin…

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Episode #49 - From Army Investigator to Insurance Expert: Insights from Barry Zalma 56:06

2M ago56:06

56:06

Send us a text In this episode, Chantal Roberts and William Auten welcome Barry Zalma, a seasoned insurance industry professional with over 56 years of experience. The trio discusses the changing role of insurance adjusters, their relationship with policyholders, and the current challenges faced by the industry. Barry shares his journey from a mili…

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Episode #48 - Balancing Obligations: The Art of Ethical Claims Handling 53:43

2M ago53:43

53:43

Send us a text In this episode of The Art of Adjusting®, hosts Chantal and William dive deep into the duties and responsibilities that insurance carriers have towards third-party claimants. They explore the fine line between contractual and moral obligations, emphasizing the importance of maintaining goodwill and treating claimants with respect to …

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Podcast takeover this week: 10-year-old patient with boundless wisdom, is crashing the airwaves this week! 18:33

2M ago18:33

18:33

I sat down with a returning and special guest here on our podcast and asked my daughter, "What do you think the Doctor's Office will be like when you grow up?" Caption: Editor, Michael Tetreault and daughter on a CMT podcast discussing what's important to the all-star team at home. By Michael Tetreault, Editor-in-Chief, Concierge Medicine Today, Ho…

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US Physician shortage & the importance of clinical experiences for medical students & graduates 59:36

3M ago59:36

59:36

Our next guest is Kyle Swinsky, CEO of AMOpportunities. Kyle leads a company that helps medical trainees, students, and international graduates secure rotations in the US. Kyle's company mission is to help improve the US health system by unveiling the importance of foreign-trained physicians and the impact of US clinical experiences for internation…

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Tax Plan Your Way to Wealth with the Team at My Financial Coach 47:52

3M ago47:52

47:52

Sponsored Webinar Founded in 2018, My Financial Coach has focused on providing financial planning and wellness through the use of technology and financial experts. Our leadership and operations team ranges from world-renowned economists to leading financial planners from famous fintech startups. We hope to shape the financial services industry towa…

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Episode #47 - Ethics and Professionalism in Claims Handling: Lessons from Quentin Brogdon 50:01

3M ago50:01

50:01

Send us a text In this episode of The Art of Adjusting® Podcast, host Chantal Roberts welcomes Quentin Brogdon, an experienced trial lawyer and former insurance defense attorney, recommended by Nancy Germond. Quentin shares invaluable insights from his extensive career, offering a unique perspective on the relationship between insurers, adjusters, …

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Leaving your 🥼 job on a high note [and with gratitude!] 10:49

3M ago10:49

10:49

You can’t control how they left you. You can control how you leave them. Consider sending a thank you note. By Michael Tetreault, Editor-in-Chief, Concierge Medicine Today/Host, Concierge Medicine Forum Hear me out … Experts say finishing well requires expressing gratitude — even to those you’ve worked next to, for, and around for the past few year…

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Episode #46 - Level Up: Your Guide to Becoming an Expert Adjuster 1:00:38

3M ago1:00:38

1:00:38

Send us a text Join Chantal and William on this episode of The Art of Adjusting® Podcast as they dive deep into the journey of becoming an expert claims adjuster. They break down the career path from novice to seasoned professional, emphasizing the value of experience, continuous learning, and self-education. You'll hear them discuss the importance…

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One task only you can do, not on A.I.'s to-do list. 7:06

3M ago7:06

7:06

A concierge medicine doctor recently called me out of the blue on my cell phone. She followed up with a phone call a few weeks later with another text with a helpful link to something we had discussed earlier. As you might imagine, it made my day! Can the Physician do something like this FOR everyone or every patient? No, but as author A.S. says, “…

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Transforming Doctors Compensation for a Fairer and More Rewarding Life 1:11:47

3M ago1:11:47

1:11:47

Meet Ethan A. Nkana, the visionary behind Rocky Mountain Physician Agency (RMPA), and a potential disruptor for The DocPreneur Leadership Podcast. Back in 2019, he saw that doctors were getting paid unfairly based on factors like where they went to school or their race and gender. TO LEARN MORE OR CONNECT WITH ETHAN, visit: https://rmpa.co/ Amidst …

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7 Qualities Happy Doctors Have 30:22

3M ago30:22

30:22

By Editor, Concierge Medicine Today I have a unique seat on the bus in our healthcare culture to speak to Physicians from all walks of life. From early startups to late retirements, it's a fun job for the most part, pouring into Physicians' lives and sharing their thoughts on running a successful practice with you. Once a quarter, we write a letter…

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Episode #45 - On Two Wheels: The Insurance Dynamics of E-Bikes 59:27

4M ago59:27

59:27

Send us a text Happy Independence Day! We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects related to motor vehicles and homeowner policies. They explore car classifications, modernizing policies, and the roles of claims adjusters. They analyze how changing policyholder needs and new te…

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Taking Your Business From Best Kept Secret To Household Name. 1:03:17

4M ago1:03:17

1:03:17

Helping doctors build profitable businesses so they can live life and practice medicine on their terms. Our guest this week is AUTHOR and Physician-Entrepreneur and my friend, DR. UNA! Dr. Nneka Unachukwu is a board-certified pediatrician and the founder and CEO of Ivy League Pediatrics outside of Atlanta, Georgia. She graduated from the University…

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Empower Sleep: The world's most personalized sleep care experience. 57:55

4M ago57:55

57:55

There are approximately 70 million Americans suffering from sleep disorders - most of whom are undiagnosed. As sleep providers, we founded Empower Sleep to deliver more personalized care so everyone can benefit from the effects of better sleep. Our guest today is Dr. Sahil Chopra, MD, Harvard Medical School Loma Linda University University of Calif…

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The ethics of AI in health data management: Balancing innovation and patient privacy 51:21

4M ago51:21

51:21

Our next guest is Dr. CAROLYN WARD, Director Of Clinical Strategy, Particle Health. Dr. Carolyn Ward is a dynamic and driven internal medicine physician with a passion for physician empowerment and data-driven decision making. With over eight years of experience in healthcare, including as Chief Resident at Rutgers Robert Wood Johnson Medical Schoo…

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Episode #44 - Adjusting to AI: The New Frontier in Claim Management 50:27

4M ago50:27

50:27

Send us a text Hosts Bill and Chantal are joined by special guest Luis Diaz, a thought-provoking entrepreneur with a passion for technology and insurance claims. https://www.linkedin.com/in/luisarturodiaz/ https://www.gobeyondroadmap.com/ In this episode, they explore the transformative impact of artificial intelligence on the insurance claims proc…

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Considering a Career in Concierge Medicine? 30:22

4M ago30:22

30:22

By Concierge Medicine Today sources, with Contributions From CMT, Editor-in-Chief UPDATED FOR JUNE 2024 | ATLANTA, GA—For almost two decades now, Concierge Medicine Today (CMT) has been reporting, discussing, writing, documenting, observing, and talking directly with you (i.e., Physicians) about all the various nuances the concierge medicine indust…

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Revitalizing Growth: Transformative Strategies for Healthcare and Insurance Companies 1:13:38

4M ago1:13:38

1:13:38

My guest today is Mike Murphy, Managing Partner, Sunstone Management Advisors Mike is an experienced growth leader with an impressive track record of building, growing, and improving the financial performance of healthcare and insurance companies across the service, technology, and payer sectors. With more than 30 years of experience as a C-level e…

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Episode #43 - Balancing Tech and Touch: The Heart of Claims 54:09

4M ago54:09

54:09

Send us a text In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective communication, and cultural sensitivity in the profession. Bill shares personal stories that highlight the need for adjusters to remember that for many claimants, this is their first and only experience w…

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Medical A.I. in healthcare and the escalating threats of cyberattacks in healthcare. 42:44

5M ago42:44

42:44

RXNT is a trailblazer in ambulatory medical software and we caught up with Randy Blodyga. Under the leadership of Randy Boldyga, a visionary in the healthcare industry since the 90s, RXNT stands at the forefront of healthcare innovation. RXNT isn't just another name in healthcare; it offers a comprehensive suite of solutions, from practice manageme…

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Private Equity and Your Practice: Knowing what to do before you start the PE discussions 38:31

5M ago38:31

38:31

"I value my long-term client relationships and always strive to meet and exceed their expectations by being responsive to their requests, listening to their needs, and providing direct access to other Rehmann advisors.” ~The Rehmann Team, Danielle L. Ambrozy, CPA, MBA, CHBC Danielle is responsible for providing accounting and tax services to small …

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Episode #42 - The Navigation of Litigation: The Adjuster's Role and Challenges 53:47

5M ago53:47

53:47

Send us a text In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of adjusters in the litigation process, the importance of effective communication with clients, and the unique challenges faced by elderly individuals on Medicare when filing claims. The episode also cove…

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Bookkeeping Best Practices FOR Doctors: Meet Coal Creek Ledgers Founder, Katie Rhodes 39:31

5M ago39:31

39:31

"My mission is to transform the lives of physician entrepreneurs by creating a relationship delivering absolute excellence, and bringing clarity and understanding to your financial information so you can achieve the kind of life you envisioned when you decided to practice medicine." -Katie Rhodes, Founder, Coal Creek Ledgers By Concierge Medicine T…

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Combatting Maternal Health Stats – Female Biracial Health Tech Executive, Meet Dana Medema 59:46

5M ago59:46

59:46

About Dana Medema Dana Medema is Senior Vice President of Personal Health for Philips North America where she leads the growth and transformation of the Personal Health business across the U.S. and Canada. With more than 20 years of global experience in health and beauty categories, her experience spans both innovation and commercial roles, leading…

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Episode #41 - Deciphering Damages: A Comprehensive Guide to Claim Settlements 43:38

5M ago43:38

43:38

Send us a text Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world of claims adjustment. In this episode, join hosts William Auten and Chantal Roberts as they discuss the challenges of assessing damages in insurance claims. To read more on the topic of determ…

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Listen Up: Navigating the Future of Audiological Advancements with Dr. Keith Darrow, PhD, CCC-A 47:46

6M ago47:46

47:46

Currently only 1 out of 5 people with hearing loss seek treatment (and it is estimated that 48 Million people in the U.S. suffer from a disabling form of hearing loss!). Dr. Darrow’s passion is helping patients, Audiologist, and future Audiologist, understand the positive benefits of treating hearing loss that include improved quality of life, incr…

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Spotlight: Concierge Oncology, Chad Levitt, MD - Radiation Oncologist 1:21:28

6M ago1:21:28

1:21:28

Concierge Medicine is unique in so many ways and impacting the lives of Patients and Physicians in multiple specialties. Today we sit down with Dr. Chad Levitt, a Radiation Oncology and Founder of ONCare. Dr. Levitt strives to put himself “in his patients’ shoes” as he considers all aspects of their care plan. Central to his philosophy is the inter…

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Episode #40 - Unpacking Negligence - Key Concepts in Liability and Insurance Claims 49:50

6M ago49:50

49:50

Send us a text Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of negligence in the insurance industry. This episode explores topics such as negligence per se, premises liability involving trespassers, licensees, and invitees, along with the principles of strict l…

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July 12-13 in Atlanta, GA - Revolution Practice hosts "The Business of Medicine & Tools to Improve Patient Outcomes" Live Event 54:22

6M ago54:22

54:22

Learn from the experts at Revolution Practice this July 12-13, 2024 as they present to you the best kept secrets of their success! Come and gain confidence at our 2 day event to make shifts in operations by engaged learning, practice building tips, Functional Medicine tidbits, contract and cosnet writing, dealing with difficult people & more! At Re…

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Modern Patient Expectation Workflow: "Care, Serve, Treat. Repeat." 27:05

6M ago27:05

27:05

By Editor, Concierge Medicine Today It has been a minute since my wife and I watched Mad Men. I still remember a few quotes, though. I recall Roger Sterling's sage marketing and business advice (above) with ease. Unrelated, my wife and our close family friends recalled just last week how we found Betty, a fun character with a few quirky phrases of …

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Episode #39 - Policy and Practice: Depreciation of Labor 58:01

6M ago58:01

58:01

Send us a text Exploring Depreciation of Labor and Materials In this episode of The Art of Adjusting® Podcast, William Auten and Chantal Roberts navigate the complexities of depreciation in insurance claims, focusing on labor and materials. They kick off with an examination of depreciation, from wear and tear to obsolescence, highlighted by insight…

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Dr. Joseph is the co-author of “Designing for Health: The Human-Centered Approach” 58:20

7M ago58:20

58:20

Dr. Joseph is the co-author of “Designing for Health: The Human-Centered Approach,” a book that promotes the intentional application of design to the particular needs of clinicians, hospital staff, and patients. We caught up with him in today's Concierge Medicine Today's DocPreneur Leadership Podcast. Craig Joseph, MD is the Chief Medical Officer o…

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Episode #38 - Rising Tides, Rising Challenges: Beyond the Floodline 50:45

7M ago50:45

50:45

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal Roberts and William Auten dive deep into the complexities surrounding water damage, storm surges, and their implications on insurance policies. They shed light on the critical role of flood-certified adjusters and the nuanced limitations within flood policies, especially in th…

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Episode #37 - Clarity in Contracts: A Claims Adjuster's Guide 1:08:15

7M ago1:08:15

1:08:15

Send us a text Chantal Roberts and William Auten unpack the complexities of insurance contracts and the vital role of claims adjusters. Their discussion spans crucial topics from the skills required to understand insurance policies, the implications of 'hold harmless' agreements in leases, to the intricacies of additional insured status and insurer…

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Physician Spotlight: "Be Well With Dr. Wells!" Springfield, IL 48:12

8M ago48:12

48:12

Our special physician guest today is Dr. Tabatha Wells. Tabatha is starting her own new Direct Primary Care (DPC) practice and we caught up with her to talk about a wide range of topics. Our discussion included: DPC Start-Up Challenges and Opportunities The primary care physician shortage challenges and opportunities Gratitude in healthcare and phy…

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No more waiting rooms, new book coming this summer 12:30

8M ago12:30

12:30

Pre-Orders Only — On Sale Now (% Discount Expires May 31, 2024) - On Sale $14.95 Original Price:$24.99 Release/Ship Date: May 31, 2024 (or sooner, if possible!) How do your patients feel, really? We’re not talking about their physical symptoms. We’re talking about their feelings. Squishy right? Patients walk into your practice each day with two thi…

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Episode #36 - From Ancient Egyptians to Modern Claims: The Leap Year Impact on Insurance 42:25

8M ago42:25

42:25

Send us a text In this episode of "The Art of Adjusting® Podcast," hosts Chantal and William discuss the intersection of history, legal intricacies, and the dynamic world of insurance claims. They take a journey from the ancient Egyptian invention of leap years to the details that define modern insurance policies, focusing on the important aspects …

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How genetic fallacy can impact your practice and decision-making. 14:58

8M ago14:58

14:58

When decision-makers in healthcare are approached with sound advice, but it arrives at their front door from a source "outside" healthcare, why is it so quickly dismissed? One might say, "I don't want anyone telling me how to practice medicine?" The advice may have nothing to do with what happens inside the exam room, but it is about how your staff…

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Episode #35 - Navigating AI and Cybersecurity Threats in Insurance Claims 50:25

8M ago50:25

50:25

Send us a text In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the insurance claims handling process. Our distinguished panel, including Chantal Roberts, William Auten, and Sean C. Griffin, addresses the escalating threat of voice impersonation and email scams powere…

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Confronting Admin Staff With a Choice: Showing Gratitude to Patients. 23:48

8M ago23:48

23:48

Patients are often treated as inconvenient obstacles. That's not okay with me. Patient burnout in today's healthcare culture is like cancer. It is slowly growing in every community around the country. It attaches itself to overworked, stressed out, burned out, 'I'll get to that later,' 'Can I have your name' medical practices across America. You'll…

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How to balance clinical work and research work? 1:07:25

9M ago1:07:25

1:07:25

Dr. Jia Ng's expertise lies in guiding clinicians on effective scientific writing through PublishedMD consulting, empowering them to publish research papers and enhance their professional standing. Dr. Jia Ng, a Board-certified Nephrologist, federally-funded researcher, and founder of PublishedMD consulting. LEARN MORE AND CONNECT WITH PUBLISHEDMD …

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Episode #34: Treat Yo-self 39:58

9M ago39:58

39:58

Send us a text In this episode of The Art of Adjusting® podcast, Chantal Roberts and William Auten dive into a topic that doesn't get enough attention in the insurance adjusting world: mental health. They're joined by Brandon Cabrera, and together, they shine a light on the stress that comes with the job and share some smart ways to take care of yo…

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What has driven this shift towards consumerization in healthcare? 50:19

9M ago50:19

50:19

Our new podcast episode here at Concierge Medicine Today is with our special guest, Kyle Ryan, Chief Technology Officer at Tebra. Kyle recently wrote this exclusive article, “The Evolving Dynamics of Patient Acquisition in a Consumer-Driven Healthcare Era,” on the changing landscape of healthcare. His article dissects the ways patient expectations …

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Episode #33 - Mastering Statement Taking in Claims Adjusting 55:41

9M ago55:41

55:41

Send us a text In this episode, Bill and Chantal explore the critical skill of statement taking in claims adjusting, highlighting its importance in both 1st party property losses and 3rd party liability claims. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss ou…

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