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This is The Vacation Rental Manager's Podcast with Sarah and T.. The first podcast dedicated to the professional vacation rental manager. Join Sarah Bradford and Tim Cafferty on their journey through day to day issues affecting the professional vacation rental manager. From the Coast to the Mountains, Sarah and T have been covering all things vacation rental for over 7 years and counting.
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Send us a text They are back, and better than ever! Sarah and T recently made an appearance at the VRMA International Conference and reprised their very popular "Conference Takeaways with Sarah and T" session. Hear the live recording of the conference session that took place in Phoenix at the end of the VRMA Conference and make note of these busine…
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Send us a text After 7 years, Sarah and T are publishing what you have never heard before. Our goofs, gaffes and general flub ups. This shows you a behind the scenes look at what it takes to put together a flawless episode. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special than…
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Send us a text In this edition of the Vacation Rental Manager's podcast Sarah and T turn the microphone over to the audience to reveal the favorite episodes of all time. Whether you are a new listener, or have been with the dynamic duo since day one this edition of the podcast will take you back to the best this podcast has to offer. Find all of Sa…
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Send us a text In this episode Sarah and T have opened the phone lines once again to their loyal (and brave) listeners. This time we share crazy stories that have happened in our rental properties. Be prepared to be amazed and amused by these stories. Be advised some of the content is not appropriate for younger listeners! Find all of Sarah and T's…
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Send us a text In this episode Sarah and T tackle the question of how to breath energy into professional conferences in the Vacation Rental Industry. In response to three listener questions our two intrepid hosts hit the subject head on and offer great insights into what they think makes an outstanding professional conference. Find all of Sarah and…
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Send us a text In one of the most popular formats of this long running podcast, Sarah and T have opened up the show to the listeners. Today's podcast offers a wide range of questions which are thought provoking. We are sure you will get many takeaways from this episode. Topics covered include: - what supplies VR companies should provide - terms you…
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Send us a text Be prepared to be Amazed! In this episode of your favorite podcast our two intrepid hosts unveil what A.I. can do for you. Spoiler alert, it can do a lot! Meaghan Moylan is using A.I. more and better than most in the vacation rental business and she is the guest on today's episode. Meaghan shares her tips and tricks about how to use …
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Send us a text In this week's episode Sarah and T interview their friend Tim Rosolio, Vice President of Partner Success at Expedia Group (yeah, that makes him the boss at VRBO in our eyes). Sarah and T get into it with Tim about bookings being down, wonky search results, the Vacation Rental Home of the Year, and why VRBO upset the entire country of…
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Send us a text This episode brings you the one and only John DiJulius. He has a new book and our hosts have an advanced copy of this revolutionary release. Get ready to write as John covers The Great Resignation, What really motivates employees, How to properly onboard a new employee, Radical interviewing techniques, and how to keep all stars for l…
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Send us a text Melanie Brown is the top analyst of data from the Vacation Rental industry, and today The Vacation Rental Manager's Podcast with Sarah and gets to hear what's up! Melanie gives us key trends in the vacation rental industry in Q-1 and what that means for vacation rental managers for the rest of the year. Get a pen and paper ready to t…
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Send us a text This week Sarah and T reprise an episode from 5 years ago that is just as relevant today as it was when it first aired. Carl Shepherd, one of the co-founders of HomeAway (now Vrbo), was interviewed by Sarah and Tim in the fall of 2019. The interview was wide ranging and filled with predictions about the future which have all come tru…
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Send us a text In this episode Sarah and Tim cover all you need to know to set up a proper budget for your vacation rental company. This episode is a must listen for any company owner that is not currently using a budget, or the company owner that wants to improve their current process. Two of the true experts on this subject give all of their secr…
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Send us a text In this episode Sarah and T interview one of the customer service giants. A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode. Learn the true meaning of the word Fine. Learn the 5 steps of how to get better at customer service. And, learn why the worst trained staff person on you…
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Send us a text Logistics, the mere mention of the word brings fear to some vacation rental managers. Scheduling cleans, inspections, maintenance, getting the property ready for the next guest and providing all of the arrival amenities is no joke in the vacation rental business. In this episode Sarah and T talk to Max Farley of Sojo about how to imp…
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Send us a text Your Christmas present from Sarah and T is an episode that gives all of the takeaways from the recent Vacation Rental Women's Summit & the DARM (Data and Revenue Management) conference that was held in Nashville, TN in early December. Sarah was there with a microphone in hand to get all of the best takeaways from the conference atten…
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Episode 164 - What is a "Zoomer" and how do you deal with them? A conversation with Cal DiJulius.
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Send us a text In this week's episode we have a familiar name - DiJulius. This time it is Cal DiJulius who is John DiJulius' son and an expert on the motivations of Millennials and Gen Z workers and why it is important to understand those motivations. This is a fascinating look at what our employees are thinking and what motivates them. A great con…
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Send us a text Sarah and T are back with another great content episode. This week our two hosts interview Matt Durrette of Cozi Vacation Rentals in Texas. Matt has adopted the EOS platform to run his business and he shares all of his secrets with us on today's episode. In addition find out how Matt has leveraged his brother in Honduras to help his …
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Send us a text In this episode Sarah and T take on the topic of e-mail blasts. Are you doing them? Are you doing them effectively? How do you know? 14 specific points are covered in how you can crush your next effort and know exactly how well you did. 1) Build up your email list & segment - all previous guests list, potential guests, by season, by …
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Send us a text Again this year Sarah and T have come through with their signature episode. The VRMA Conference takeaways has become an annual must listen to podcast. This year Sarah and Tim talk to more than 30 participants at the conference held in Orlando about what was hot, and what was not at VRMA. Some of our special guests include: Paul Farin…
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Send us a text We've waited 159 episodes to have the wizard of content marketing on the Vacation Rental Manager's Podcast. David Angotti is on today's episode dropping knowledge about everything you thought you knew, but the secret is you probably don't. The master is in the house. In the news segment Sarah and T (and David) talk about the upcoming…
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Send us a text In this episode our two fearless rental managers talk about the subject of bed bugs. Don't pretend you don't think about this or haven't had this happen to you. What do you do when you get them? How do you handle them? Will I catch them just thinking about the subject? The answer to these and many more questions will be revealed in t…
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Send us a text Have you been feeling a bit disconnected with your property owners? Concerned about what feedback you may get if you ask them how you are doing? Well, fear not fellow Vacation Rental Management Professional. In this week's episode Sarah and T take you through three fail safe ways to re-connect and energize your relationship with your…
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Send us a text A few episodes go (I've Had It!), more than one vacation rental company owner said they have "had it" with being threatened by guests with bad reviews if they don't give a refund, an increase in chargebacks and fraudulent transactions (aka. stolen credit cards). In this episode, Sarah and Tim welcome 3 experts on to talk about how to…
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Send us a text This is a master class in getting direct bookings and not relying on On Line Travel Agencies (Vrbo & Airbnb) to get your bookings. Listen carefully to up your game on getting direct bookings to your website from two of the true experts in the business. Find all of Sarah and T's content at www.sarahandt.com You can also follow this po…
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Send us a text In this episode The professional vacation rental manager's podcast with Sarah and T has fun with our listeners by letting them sound off on what they have had it with. Taking the lead from a popular podcast we let our professional vacation rental manager friends give it some thought and record what they "have had it with." Quasi Host…
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Send us a text Vacation Rental Decor topics are a favorite for Sarah and T. Today our hosts have a true V.R. Decor expert on the show to discuss the BIG 3 things (The Decor Trinity) to think about when you consider decorating a property. Cara Shimizu bring of great content and takeaways in this episode. In the Not So Hot Off The Press, But Definite…
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Send us a text In this episode Sarah and T take a deep dive into what makes a 3rd party listing of your property great. We predict you will listen to this episode again and again as our two pros give some great tips about how to make your property stand out on VRBO, Airbnb, or any 3rd party listing site. Great episode! Find all of Sarah and T's con…
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Send us a text In this episode of Sarah and T - The Professional Vacation Rental Manager's Podcast our hosts cover a subject everyone in the Vacation Rental business can do better on. It is the subject of employees verses hiring contractors. There are a lot of moments in this episode that will make you squirm with discomfort as the hosts identify m…
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Send us a text Do you have insurance? Of course, everyone who runs a vacation rental business knows you need insurance. Do you have enough insurance? Do you have the right insurance? Are you SURE you are covered in the event of anything that might happen? Maybe the answers to the last 3 questions are not as convincing as the first question's answer…
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Send us a text Sarah and T have big news in this episode. Not only do they bring you great content in this edition to help you grow your business, but they have a big announcement to make. Listen in to hear the great news and then get a pad and paper ready to pick up on tips that will make you money! Like always, Sarah and T deliver for you. Find a…
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Send us a text Are you doing everything from washing sheets to payroll for your company? Have you ever thought about what life would be like if you hired capable help so you can work on your business instead of in your business? In this week's episode, Sarah and Tim welcome Brian Harris and Alan Kemper who will discuss Brian's process of self analy…
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Send us a text How many guests are too many? The question begs you to think of over population of our resort areas. Today's podcast is a webinar that Sarah and T did for Rent Responsibly's People, Places & Planet Summit. Check out Rent Responsibly's 2023 STR Sustainability Report for more on all of the topics discussed. Sarah and Tim cover what we …
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Send us a text John DiJulius was so good in episode 146, our hosts had to have him back for a 2nd episode. Show Notes: - Chat GPT - how it may be used in the vacation rental industry - Subrogration - Ryan Reynolds trying ChatGPT - Every generation is relationship disadvantaged now - there has been a significant decline in relationship-building skil…
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Episode 146 - John DiJulius [Part 1], Creating a Customer Service Revolution thru Relationships
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Send us a text John DiJulius is well known as the customer service experience champion. His fresh approach and no nonsense analogies will open your mind about how you can deliver service better. With clients like Starbucks, Chick-Fil-A, The Cheesecake Factory, Marriott, The Ritz Carlton, Lexus, and other top of the market customer service brands yo…
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Send us a text Our listeners take center stage again this week as we continue the theme of "who is your favorite vendor?" There were a lot of great comments on the last episode, and we are sure you will learn even more from this episode. Thank you to our friends that contributed to this great edition of Sarah and T. Find all of Sarah and T's conten…
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Send us a text Do you have a favorite company you work with? We posed that question to our listeners and boy did we get a response! In this episode, we cover just half of the favorite vendors that were mentioned by our listeners. Next episode will have the rest! There are some great discussions on this episode about whom we hire to help us and what…
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Send us a text In this episode Sarah and T talk about the benefits of being involved in your industry, and your community. Stepping up to help does have benefits, and that is the subject for this week. Sarah and T also pay tribute to two important people that recently passed away. Find all of Sarah and T's content at www.sarahandt.com You can also …
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Send us a text There's something tantalizing about talking about things you shouldn't right? Well, if that is the case you are going to be super excited to listen to today's episode. Sarah and T cover some very seldom talked about topics in the V.R. Industry. Our dirty little secrets we don't want people to know! From sex toys in the hot tub to emp…
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Send us a text In this episode Sarah and T give you rich content to make your company better in 2023! Get a pen and paper ready and listen closely as our hosts give us 6 ways to beat your competition by doing what they are NOT doing. This episode can move your company to the top of the heap in 23! Listen closely. Find all of Sarah and T's content a…
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Send us a text In this episode, the first of Season #7, Sarah and T review the top 10 most listened to podcasts from the last year. Our two hosts review some of the top takeaways from each episode and revisit some of the best ideas and heartiest laughs from this past year. Listen to this episode to get a feel for which shows you need to go back and…
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Send us a text Each year Sarah and T end the year with a wrap up of the previous year and look forward to the next year with predictions about what to expect. This year is different in that our hosts have called on some of the top Vacation Rental Industry leaders to make their predictions about 2023. Take a listen to some great predictions and some…
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Send us a text Among other titles, Ryan Bailey is the CEO of Track software. A big player in the vacation rental business. Recently the company made a big acquisition by bringing Rented in under the umbrella of companies that Ryan oversees. In this episode find out how these kinds of deals go down, and what Ryan looks for in purchasing another comp…
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Send us a text AT the VRMA International Conference in Las Vegas Sarah and T interviewed representatives of VRBO and Airbnb. This episode was supposed to be dedicated to both representatives answering audience follow up questions. Regrettably Airbnb executives decided to deny their representative the opportunity to be on our podcast, but lucky for …
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Send us a text Sharon Walker is one of Sarah and T's favorite people, and today Sharon is on the show. Sharon is here to ask our two hosts the questions that came up during the Property Manager's Roundtable session at the VRMA International Conference. Some of their answers are on point, and others are a little snarky. See what you think. All three…
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Send us a text This is it. The most popular episode of the year! VRMA Conference Takeaways with Sarah and T. Live from Las Vegas this episode was recorded at the end of the recent VRMA International conference. A record attendance, and a record number of educational sessions made for good discussion. Listen to all of the good takeaways from attende…
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Send us a text VRMA's International Conference starts in less than one week from the day this episode was dropped. This episode is for all of those folks who were not selected by Sarah and T in the last episode as being "Sarah and T Approved." Listen in as 8 presenters tell us why we should come to their session at the VRMA International Conference…
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Episode 133 - Sarah and T's "Don't Miss" Session Recommendations at VRMA International Conference
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Send us a text The VRMA International Conference is fast approaching and it can be overwhelming to many vacation rental managers. Thousands of attendees, dozens of sessions, and the lure of the distractions of Las Vegas await. Our two hosts have taken time to go through the entire VRMA International program and in this episode they give you recomme…
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Send us a text In this week's episode Sarah and T turn the tables. We open the phone lines to take questions from loyal listeners who wanted to be on the podcast. Thanks to Kelly, Adria, Tom, Joni, Sandy, Caleb, Lance and Brandon who all called us and asked a question that Sarah and T answered live. This is an action packed episode with a lot of gr…
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Send us a text In this episode Sarah and T put a twist on a word to measure the health of your business. If you follow these 4 areas of measurement people will NOT be Gossiping about your company. Great content alert! This is a good one! Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked I…
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Send us a text In this episode Sarah and T give you 7 steps that will help you easily lose owners. NOT! Seriously there is one aspect of the vacation rental business that can really undo all of your good work, and in today's episode our hosts take it on! There is also a wrap of of the recent DARM Conference in Nashville, TN given in this episode. F…
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