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The podcast for Fixing Under performance and Evolving Leadership in the automotive industry. Bringing the latest in proven strategies and techniques to take your Service Department to the next level. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: fuelpodcast@dynatronsoftware.com
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"From Turnover to Tenure: Mastering Advisor Retention in Auto Dealerships" w/ Rick Ulin Education Team Lead/ Lead Instructor NCM Kansas City
24:29
In this episode Rick Ulin tackle the pressing issue of advisor turnover in the automotive industry. Pinpointing the root causes, including insufficient training and a lack of clear onboarding processes. The duo stressed the need for a systematic approach to improve advisor retention and proficiency. Key strategies discussed include: Developing Comp…
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David Vallone shares his unintentional beginnings and career growth in the automotive industry, highlighting his entrepreneurial ventures, managerial roles, and consulting experiences. The discussion covers strategies for optimizing pricing, delivering exceptional customer service, retaining talented staff, and utilizing data-driven financial forec…
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David Vallone shares his unintentional beginnings and career growth in the automotive industry, highlighting his entrepreneurial ventures, managerial roles, and consulting experiences. The discussion covers strategies for optimizing pricing, delivering exceptional customer service, retaining talented staff, and utilizing data-driven financial forec…
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Driving Success: Leadership and Innovation in Automotive Dynamics w/Bill Demaree FOD Tom Wood Automotive and James Grogan Senior VP of Client Success Dynatron Software
41:13
In this insightful podcast, Alex, William, and James delve into the intricacies of leadership in their industry, emphasizing its crucial role in driving success. William advocates for hands-on leadership, empowering teams to tackle challenges independently, while James stresses the importance of fostering a culture of care and innovation. Alex high…
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In this episode of the Fuel Podcast, Bobby Jorgensen, a veteran in the automotive industry, delved into key aspects of leadership, customer experience, and staff management. He emphasized the power of positivity, storytelling, and team empowerment in driving success. Bobby shared his unconventional strategies for dealership management in multicultu…
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Revving Tomorrow - Navigating Tech Trends w/John Hahn SM Peterson Chevrolet Buick GMC of Boise
27:30
John Hahn SM at Peterson Chevrolet Buick Cadillac in Boise shares his journey from starting at a BMW, Audi, Volkswagen, Porsche store to becoming a service manager. He also highlighted the changes and evolution he has observed in the automotive industry over the years. John discusses strategies for improving service departments in the automotive in…
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A Discussion about the importance of proper documentation in the context of warranty filings and customer support. James Grogan (Senior VP of Client Success with Dynatron), emphasized the need for understanding and education, particularly around the client experience. Brett Oberfelder (Director of File Smart at Dynatron), highlights that incorrect …
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Automotive Industry Transition w/Analytics, w/ James Grogan VP Client Success Dynatron Software and Bill Demaree FOD Tom Wood Automotive Group
31:09
In this episode, we delve into the latest technological advancements in the automotive industry. From data-driven processes to enhanced customer experiences, the discussion covers a wide array of topics. The participants explore the implementation of new tools to streamline operations, adjusting pricing strategies for improved profitability, and ad…
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Fueling Customer Service in the Automotive Industry w/Bryan Hildebrand Parts and Service Director Jaguar Land Rover Riverside
21:16
Bryan Hildebrand emphasizes the importance of effective communication in enhancing customer experience and maintaining a positive company culture. Bryan also discusses the need to build a community around their brand through authentic and engaging content. Lastly, they highlighted the success of their recent customer appreciation event and their st…
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Adapting to Evolving Customer Expectations: Insights for New Advisors and Managers w Victor Navarro Lead Training and Education Coach for Sell Smart
44:16
Victor discusses the evolution of customer expectations and the challenges faced by new advisors in adapting to technology and understanding the importance of customer service. They emphasized the need for dedicated training roles for managers and making personal connections with customers. They also discussed the role of general managers in unders…
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"Driving Innovation: Revolutionizing Warranty Administration & Claims Processing" w/Jim Roche CEO & Founder Warrcloud
27:57
Jim discusses the significance of innovation in warranty administration and claims. They addressed a problem of uncashed checks at dealerships and shared a solution developed by Jim's company, Warrcloud. Jim also talks about the surge in warranty claims processing due to the pandemic, the potential for outsourcing to optimize profit and revenue, an…
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Jason shares his career journey and the growth of Loki Automotive and Mr. Hudson. He discussed the challenges and successes of a program aimed at technician retention and skill enhancement. Jason also talks about the issues faced during the acquisition of failing stores, and the strategies used to motivate technicians and improve customer service. …
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The Dynamic Partnership of ADA and Dealerships w/Doug Smith President/CEO of Missouri ADA and St. Louis ADA and Julie Sells VP Sales/Marketing Optimum Dealer Services
31:51
Doug and Julie give their experiences on how the relationship/partnership matters with Dealers in Missouri. Doug discusses how he assists from the ADA side and Julie works to highlight qualified vendors to help Dealers make the best choices for their stores. Doug expands on the importance of strong relationships with the dealers to help grow the su…
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Matthew as Colorado Automobile Dealer Association CEO/President discusses relationships he has with Dealers in Colorado and how he is assisting with translating transparency in legislation. Matthew bridges the gap from interrupting policies from legislators and the impact to the Dealers in his state to helping legislators get direct contact with De…
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Embracing Technology for Customer Experience w/William McCurry VP Fixed Ops Del Grande Dealer Group
24:21
William discusses the empower of understanding data and relating that to customer experience and bridging the game in Fixed Ops to Variable. Expands on the concept of culture in the Dealership and taking care of you people to promote a positive culture environment. William discusses the main focus of 2024 is how to keep moving forward and keeping e…
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Dynatron's Client Success Division brings you a Round Table discussion from experienced veterans in the Automotive Industry coving topics form Finance to Service Culture and all things items in between.由Dynatron Software
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EV World and Tech Training Roundtable w/1,600 Years of Experience in Dynatron Client Success.
37:45
Dynatron Client Success team with 1,600 years of collective experience discusses EV World outlook for 2024 and training Techs for the evolution and impact. This roundtable discussion touches on addressing the need for techs and strategies of growing, training, and retention. Pricing strategies and management techniques are touched, that have practi…
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Doug gives the origins of Strategic Source and how he started understanding outsource purchasing to cut cost, save time and reduce risk. Doug and his son Chris (VP of Sales) touch on how the Automotive Industry has evolved in expenses viewing over 160 categories and what they are doing to help Dealers manage these changes and optimize their spendin…
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Bill Demaree Director of Fixed Ops for Tom Wood Automotive explains why Fixed Ops needs to focus on closing % in service. Bill elaborates on how closing % can be calculated and optimized for maximum perform which leads to a more efficient sales practice in service.由Dynatron Software
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Coming together, GMs and Fixed Ops w/ Kevan Juergens VP Fixed Ops Norm Reeves Automotive Group
30:20
Kevan Jurgens VP Fixed Ops Norms Reeves Automotive discusses how evolving 20 groups to bring the variable and fixed op side together to understand how the little things matter. Kevan expresses how breaking down the traditional barriers in the dealerships with communication and collaboration will allow more growth of a positive culture and better em…
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Then and Now in the Automotive Industry Jim O'Connor Former VP of Ford Automotive Live at NADA.
29:05
Jim O'Connor former Ford Group VP shares 60 years of experience in the Automotive industry with a then and now perspective. Touching EV and AI to consistent tactics for being focused and successful in the Automotive Industry.由Dynatron Software
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Ep. 13 Roundtable "WHY attend 2 Day Executive Dynatron Workshop? w/David Long, Troy Tucker, Robert McClurkin and Jeff LaMott
56:21
Ep. 13 is the first Roundtable event for the show and focuses on WHY, attend the Dynatron 2 Day Executive Workshop? Special guests discuss key topics involving, why spend 2 days out of your store? Reviewing experiences and testimonials from attending the workshop with key take aways and best practices. The overall conclusion is that the perception …
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Importance of CSI w/Yasmin Beganovic Director of Fixed Ops Ciocca Dealerships Episode Summary Yasmin discusses his experiences in Fixed Ops and how this has allowed him to generate best practices for a consistent culture for all Ciocca locations. This allows Yasmin to maximize the customer experience and grow CSI with protecting a positive culture …
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Managing Dealership Expenses Episode Summary Introduction Chris Austin VP of Strategic Source discusses the importance of understanding best practices in managing Expenses at a Dealership. The discussion covers how to manage smart pricing oversight with understanding and respecting relationship between vendors and dealers. Chris explains what Strat…
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Summary Strategies for Service Departments Alex and David discussed improving strategies for service departments. David, who is the executive general manager for the Hansel Automotive Company, shared his experience in the automotive industry. He revealed that he started his career in the business by detailing vehicles, but quickly moved into sales.…
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Discussing the importance of consistent training within the automotive industry, focusing on the need for standardization of the training message. Jeff shares his passion for advisor training, explaining his love for working with customers and his desire to mentor others in the field. Jeff's career in automotive fixed operations, starting as a serv…
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James Freel FOD Crest Cadillac bring his years of experience in the Automotive industry to discuss best practices in developing Techs internally and for the EV world. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: fuelpodcast@dynatr…
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Bill Demaree Corporate FOD w/Tom Wood Group brings Josh Piccione Newly appointed GM of the Tom Wood Collision Center to discuss innovation in there new Bodyshop process and how they are changing the game. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Que…
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Guest Troy Tucker discusses how to develop a sales to service process step by step to get advisor engaged in sales. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: fuelpodcast@dynatronsoftware.com…
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Guest Bill Demaree discusses the development and process for success with Mobile Service. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: fuelpodcast@dynatronsoftware.com由Dynatron Software
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Guest Bob Gower discusses the impact of just answering the phone and best practices for communications with customers. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: fuelpodcast@dynatronsoftware.com…
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Guest Maureen Martin Audio(Discussing steps for developing and defining a process for implementing positive change with clear communication of the WHY and the HOW) More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: fuelpodcast@dynatrons…
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Pricing Optimization: Defined as "Perfect Pricing" what is it and how do dealers capture it? Price Optimization is part of the forgotten recipe for success and without it , do we have a chance at success? More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Que…
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Labor Matrix or Variable Pricing Strategy: Some see this as "tuning their business " or even " Strategic profitability". On this episode we dive into the reason dealers should consider being on a Repair Matrix and how it creates multiple layers of profit protection. More information about how Dynatron Software can help improve your Service Departme…
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