最佳John Dijulius播客 (2024)

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177: Becoming, and Excelling as, a CXO 59:54

4d ago59:54

59:54

In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client exper…

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Vivien Hudson: The Anti-Pharmacist Helping Entrepreneurs Handle Stress Better 57:14

4d ago57:14

57:14

Full Episode Page: Vivien Hudson: The Anti-Pharmacist Helping Entrepreneurs Handle Stress Better Episode Summary: In this unique episode of The Business Owner's Journey, Nick Berry interviews Vivien Hudson, a former pharmacy owner and now Stress & Performance Coach for leaders. Known as the “anti-pharmacist,” Vivien shares her journey from growing …

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Episode 179 - They’re Back! 2024 VRMA Conference Takeaways with Sarah and T 52:35

5d ago52:35

52:35

Send us a text They are back, and better than ever! Sarah and T recently made an appearance at the VRMA International Conference and reprised their very popular "Conference Takeaways with Sarah and T" session. Hear the live recording of the conference session that took place in Phoenix at the end of the VRMA Conference and make note of these busine…

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176: Selling as an Experience 49:03

10d ago49:03

49:03

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to make sellilng as an experience. Today is all about sameness. Every company, every sales person, account executive says the same thing. We have the best product, we are the smartest, we provide the best customer service and support. When everyone says the same t…

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How to Get Your People to Commit to Lasting Change - Tamsen Webster 52:59

11d ago52:59

52:59

In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, Tamsen helps leaders craft their case for large-scale change. As a sought-after speaker and consultant, she’s spent more than 25 years developing the field and practice of persuasive message design,…

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Brooke Lively: Running a Business by the Numbers and Fractional CFO Services 48:31

11d ago48:31

48:31

Full Episode Page : Brooke Lively: Running a Business by the Numbers and Fractional CFO Services Episode Summary: In this episode, Brooke Lively, founder and CFO of CathCap, joins Nick Berry to share her journey of rebuilding after losing 94% of her revenue by firing her largest client. She delves into her six key numbers methodology, which helps b…

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175: Training Your Employees on the Critical Soft Skills Needed Today 27:18

17d ago27:18

27:18

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make…

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Daniel Wakefield: How I Grew My Photography Business From Zero To Six Figures In 12 Months 59:46

18d ago59:46

59:46

Full Episode Page : Daniel Wakefield: How I Grew My Photography Business From Zero To Six Figures In 12 Months Episode Summary: Daniel Wakefield, founder of Top Tier Headshots, shares how he transformed headshot photography into a high-end service, growing his business from a side hustle to six figures in just 12 months. In this episode, Daniel rev…

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174: How to Create a Customer Service Revolution in Policing 44:50

24d ago44:50

44:50

Chief Revolution Officer John DiJulius talks with Sandy D’Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Acade…

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The Habits and Mindset of an Innovative Team - Jennifer Kenny 38:14

25d ago38:14

38:14

In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny. Jennifer is a master of innovation practices having held senior roles to drive innovation for companies like Accenture, Booz Allen, Gartner, Wells Fargo Bank, Cisco, and Stanford Research Institute. Today she works with teams and organizations to help them fuel their in…

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Phil Putnam: How Desire-Based Leadership Sparks Employee Motivation and Performance 1:13:02

25d ago1:13:02

1:13:02

Full Episode Page: Phil Putnam: How Desire-Based Leadership Sparks Employee Motivation and Performance Episode Summary: In this engaging episode of The Business Owner’s Journey, Nick Berry talks with Phil Putnam, founder of Phil Putnam Coaching. Phil shares his innovative "Desire-Based Leadership" approach, explaining how aligning employee goals wi…

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173: Rewiring Your Brain for Peak Focus & Productivity 39:38

1M ago39:38

39:38

Chief Revolution Officer John DiJulius talks with Lori Saitz, a leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, r…

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CSR EP172: HR Like a Boss with John Bernatovicz 29:30

1M ago29:30

29:30

In this week's episode, Chief Revolution Officer John DiJulius sits down with John Bernatovicz who is an entrepreneur, podcast host, speaker, HR advocate, and author of HR like a Boss. Learn · How John got into the HR world · How john defines HR · Why he wrote HR Like a Boss · The cornerstones of LOVE and OWNERSHIP to do HR Like a Boss. · Why do hu…

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Matt Diggity: How a World-Class SEO Expert Builds a Digital Marketing Empire 44:35

1M ago44:35

44:35

Full Episode Page: Matt Diggity: How a World-Class SEO Expert Builds a Digital Marketing Empire Summary: In this episode, SEO expert and entrepreneur Matt Diggity sits down with Nick Berry to discuss the evolution of search engine optimization, affiliate marketing, and how AI is reshaping the industry. From his early days as an electrical engineer …

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Eliminate the Rocks From Your Customer Journey - Sean Albertson 37:24

1M ago37:24

37:24

In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson. Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200. And Sean is the author of the award-winning book - 4ROCKS: Reduce …

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Shireen Hilal: Growth Strategies for Professional Services Firms 46:15

1M ago46:15

46:15

Full episode page: Shireen Hilal: Growth Strategies for Professional Services Firms Shireen Hilal is the founder and CEO of Maior, a consultancy helping professional services firms overcome their pain points and plateaus. Shireen started her career practicing law, and then served in several executive roles, including COO of a national law firm wher…

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Melissa Darville: From School Founder to Franchise Founder 46:21

2M ago46:21

46:21

Full episode page: Melissa Darville: From School Founder to Franchise Founder Melissa Darville is the founder of the Shiver Caribbean franchise. She participated in the 2022 Climate Launchpad Green Business Idea Competition, was named a Top 100 Finalist in the Entrepreneurship World Cup, and is a representative for the Global Entrepreneur Network. …

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171: Becoming a Freak 48:20

2M ago48:20

48:20

Chief Revolution Officer John DiJulius sits down with David Rendall, an author, leadership expert, speaker, podcaster, husband, father of three girls, ultramarathon and Ironman athlete, and the highest-rated speaker at the 2023 Customer Service Revolution conference. Learn · What the Freak Factor really means · Why our school systems don’t always r…

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170: Leading Gen Z's 58:19

2M ago58:19

58:19

In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching ranks and came back to his alma mater, John Carroll University, as the Vice President of Athletic sand National En…

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Adapt and Innovate Through Permanent Reinvention - Aidan McCullen 36:28

2M ago36:28

36:28

In this week’s episode of the SIMPLE brand podcast, I talk with Aidan McCullen. Aidan is a change consultant and executive coach who helps organizational teams improve how they engage and innovate. He’s the host of The Innovation Show podcast. And Aidan’s the bestselling author of Undisruptable: A Mindset of Permanent Reinvention for Individuals, O…

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John DiJulius: Elevating Customer and Employee Experience to World-Class Standards 39:32

2M ago39:32

39:32

Full Episode Page: John DiJulius: Elevating Customer and Employee Experience to World-Class Standards Episode Summary: In this episode of The Business Owner’s Journey, Nick Berry interviews John DiJulius, the expert on world-class customer and employee experiences. John shares his journey from starting a salon with his wife to becoming a sought-aft…

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Jessica Yarmey: Navigating the Entrepreneurial Mindset to Build Brands and Fitness Franchises 1:15:11

2M ago1:15:11

1:15:11

Full Episode Page: Jessica Yarmey: Building Brands, Fitness Franchises, and Embracing Resilience Episode Summary: In this episode of The Business Owner’s Journey, Nick Berry chats with Jessica Yarmey, a seasoned entrepreneur who has spent over 25 years in the franchise industry, working with global brands like Gold’s Gym and Burger King. Jessica sh…

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Turn Customers Into Raving Fans With a Customer Experience Engine - Scott Wozniak 55:00

2M ago55:00

55:00

In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak. Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees. And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Exp…

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Nick Berry: Leadership, Intentionality, and the Power of Personal Agency 59:42

2M ago59:42

59:42

Full Episode Page: Nick Berry: Leadership, Intentionality, and the Power of Personal Agency Episode Summary: In this special episode of The Business Owner’s Journey, Nick Berry is interviewed by his wife, Kelly Berry, host of Life Intended. They dive into Nick's entrepreneurial journey from a small-town farm to becoming a successful CEO and mentor.…

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169: Leaving a Leadership Legacy 45:51

2M ago45:51

45:51

Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring empl…

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168: Integrating AI and Human Expertise 39:44

2M ago39:44

39:44

Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer Service Revolution, Eric walks us through Helpshift's evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automati…

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Sara Nay: Continuous Learning & Growth at Duct Tape Marketing 36:13

2M ago36:13

36:13

Full Episode Page: Sara Nay: Continuous Learning & Growth at Duct Tape Marketing Episode Summary: In this episode of The Business Owner’s Journey, Sara Nay, COO of Duct Tape Marketing, shares her insights on effective delegation, company culture, and overcoming burnout. Sara discusses how her role as an integrator complements her father John Jantsc…

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Rethinking Retention to Create Loyal Employees - Erica Keswin 39:23

3M ago39:23

39:23

In this week’s episode of the SIMPLE brand podcast, I talk with Erica Keswin. Erica is an international keynote speaker, a bestselling author, and a workplace strategist who partners with some of the most well-known companies in the world. She's one of Marshall Goldsmith's Top 100 Coaches. And Erica’s the Wall Street Journal best-selling author of …

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Dana Farber: Mindful Marketing for Visionary Leaders and Brands 56:56

3M ago56:56

56:56

Full Episode Page: Dana Farber: Mindful Marketing for Visionary Leaders and Brands Episode Summary: Dana Farber, founder of Moonstone Marketing, shares her backstory and the challenges of starting her own business. Dana's approach involves getting deep into the minds of her clients, adopting their perspectives, and building strong relationships. Sh…

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Kelly Berry: Six Big Lessons We've Taken from Our Podcast Guests 27:25

3M ago27:25

27:25

Full Episode Page: Kelly Berry: Six Big Lessons from Our Podcast Guests Episode Summary: Nick and Kelly Berry each bring three big lessons they've taken from their podcast guests. The 6 Takeways are: - Even accomplished individuals can struggle with imposter syndrome (The Power of Inner Work & Breaking Free from Societal Norms with Dr. Margie Serra…

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167: Building and Developing Great Leaders 43:41

3M ago43:41

43:41

Could your company's high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations,…

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Matt Goebel: Scaling a SAAS Solution for Multi-Unit Businesses and Franchises 54:48

3M ago54:48

54:48

Full Episode Page: Matt Goebel: Scaling a SAAS Solution for Multi-Unit Businesses and Franchises Episode Summary: Matt Goebel shares his entrepreneurial journey, starting with his first job in consulting and the itch to be an entrepreneur. He quit his job during the financial crisis and started his own consulting company, which eventually became Lu…

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Mental Toughness and Resilience in Business: Rocks, Jellybeans, and Marshmallows 5:54

3M ago5:54

5:54

Full Episode Page: Mental Toughness and Resilience in Business: Rocks, Jellybeans, and Marshmallows Episode Summary: Nick Berry discusses the importance of mental toughness and resilience in being a successful business owner. He shares how Hall of Fame Coach Beauford Sanders taught him the analogy of rocks, jellybeans, and marshmallows to categoriz…

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Principles for Effective and Simple Communication - Ben Guttmann 40:44

3M ago40:44

40:44

In this week’s episode of the SIMPLE brand podcast, I talk with Ben Guttmann. Ben’s a marketing and communications expert who’s on a mission to train leaders in effective connection through simplified messaging. Ben’s the former co-founder of Digital Natives Group, a professor at Baruch College, and the best-selling author of Simply Put: Why Clear …

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166: Tearing Down Silos by Building Collaboration Across Departments 45:25

3M ago45:25

45:25

On this episode of The Customer Service Revolution, uncover the secrets to building a thriving internal culture with John DiJulius and Dave Murray. Learn how breaking down organizational silos can transform your workplace into a cohesive, efficient powerhouse. Using real-world examples from Intermountain Healthcare, we'll show you how effective lea…

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Austin Mullins: Becoming an SEO and Content Craftsman, Agency Builder and Thought Leader 59:53

3M ago59:53

59:53

Full Episode Page: Austin Mullins: Becoming an SEO and Content Craftsman, Agency Builder and Thought Leader Episode Summary: In this conversation, Austin Mullins discusses the importance of effective communication in business and the value of gaining experience and expertise. He shares his journey from copywriting to sales to starting his own agenc…

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tBOJ Resource: Upleveling Business Strategy with the Strategic Alignment Plan 14:01

3M ago14:01

14:01

Full Episode Page: tBOJ Resource: Upleveling Business Strategy with the Strategic Alignment Plan Go here to get your copy of the Strategic Alignment Plan. Episode Summary: Host Nick Berry delves into the Strategic Alignment Plan, a crucial framework for small business owners looking to streamline their vision, goals, and decision-making processes. …

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165: The Closer 34:35

3M ago34:35

34:35

Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncov…

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Scott Fay: Turning Distressed Companies into Success Stories 53:11

3M ago53:11

53:11

Full Episode Page: Scott Fay: Turning Distressed Companies into Success Stories Episode Summary: Scott Fay has a successful track record of turning around distressed companies. He has rolled up 17 distressed companies under TCI Rood and has found a formula for success. Part of his formula has been learning that his strength is fixing broken compani…

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Dr. Haley Perlus: The Need for Mental Toughness as a Business Owner 59:36

4M ago59:36

59:36

Full Episode Page: Dr. Haley Perlus: The Need for Mental Toughness as a Business Owner Episode Summary: Dr. Haley Perlus is an entrepreneur and Sport & Performance Psychologist, author, speaker and advisor. Haley works with elite executives, brands and athletes all over the world on mindset and mental toughness in achieving peak performance. Haley …

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164: Creating an Employee Experience That Retains Them 50:14

4M ago50:14

50:14

What if creating an exceptional employee experience could transform your company and drastically reduce turnover? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees di…

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John Jantsch: Building a Business on Marketing Strategies, Systems, and Fractional CMOs 36:59

4M ago36:59

36:59

Full Episode Page: John Jantsch: Building a Business on Marketing Strategies, Systems, and Fractional CMOs Episode Summary: John Jantsch, founder of Duct Tape Marketing, shares his journey and the milestones that led to the creation of his marketing methodology. John and host Nick Berry discuss the importance of strategy in marketing and how it can…

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A Customer-Centric Culture Starts with Customer-Focused Leadership - Blake Morgan 38:43

4M ago38:43

38:43

In this week’s episode of the SIMPLE brand podcast, I talk with Blake Morgan. Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She’s the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New R…

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163: Creating a New Employee Onboarding Experience 32:09

4M ago32:09

32:09

What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's “Never Lose an Employee Again” and Dan Heath's “Making Moments Memorable,” we t…

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Steve McFarland: Being an Emotionally Intelligent Business Leader 1:03:57

4M ago1:03:57

1:03:57

Full Episode Page: Steve McFarland: Being an Emotionally Intelligent Business Leader (with full list of resources shared) Episode Summary: Steve McFarland is a Master Chair of CEO Peer Advisory groups and Executive Coach with Vistage International. He’s also a Mental Fitness Coach with Positive Intelligence, and is a small business owner with 5 fra…

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Brett Bartholomew: The Power of Effective Communication and Self-Awareness 1:10:54

4M ago1:10:54

1:10:54

Full Episode Page: Brett Bartholomew: The Power of Effective Communication and Self-Awareness Episode Summary: Brett Bartholomew, founder of Art of Coaching, shares his journey as an entrepreneur and the evolution of leadership communication. Brett started Art of Coaching, where they focus on guiding and leading people through the messy realities o…

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How to Create a Ridiculously Easy Customer Experience - David Avrin 38:05

4M ago38:05

38:05

In this week’s episode of the SIMPLE brand podcast, I talk with David Avrin. David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And D…

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162: ACHIEVING CUSTOMER AMAZEMENT Study 45:14

4M ago45:14

45:14

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the p…

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Episode 178 - The Outtakes Episode 25:04

4M ago25:04

25:04

Send us a text After 7 years, Sarah and T are publishing what you have never heard before. Our goofs, gaffes and general flub ups. This shows you a behind the scenes look at what it takes to put together a flawless episode. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special than…

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[Ep.7] Roland Gurney: Standing Out in a Saturated Market 49:06

5M ago49:06

49:06

Full Episode Page: Roland Gurney: Mastering Positioning and Standing Out in a Saturated Market Episode Summary: Roland Gurney, owner of Treacle, a marketing agency for other marketing agencies, shares his perspective on positioning, differentiation, and messaging. He emphasizes the importance of finding what makes each agency unique and valuable, r…

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John Dijulius播客

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