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The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more. Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to m ...
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Moments that Rock is a cornucopia of all things... that rock! Early episodes includes a selection of archive interviews with the likes of The Ramones, U2 , The Cramps, Steve Winwood etc. From there we delve into the storytelling where artists and music industry veterans share their stories and what we call affectionately call 'Moments That Rock'. Storytelling is the name of the game and we have the storytellers. We’re here to help keep the legacy alive of some of the greatest artists that ev ...
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A new episode of 'Owned and Operated' is here, with the incomparable Ellen Rohr joining Jack and John as they talk about her expensive journey through the world of plumbing, what leadership means, and why open book management leads to success. They talk about Ellen’s journey from plumbing to business success, strategic approaches to overcoming debt…
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Episode 92 of Moments That Rock features Dave Pichilingi, founder of Liverpool Sound City and a self confessed 'music generalist' shares some of his 35 years of experience in the music industry.
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Episode 92 of Moments That Rock features Dave Pichilingi, founder of Liverpool Sound City and a self confessed 'music generalist.' Dave shares his own 'moments that rocked' over his illustrious 35 year career in the music industry. Learn more about your ad choices. Visit megaphone.fm/adchoices由Tony Michaelides
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In this episode of Owned and Operated, John and Jack are joined by Sagan’s Jon Matzner to talk about the use of global talent and hiring overseas to enhance business operations, beyond just saving costs. What is the importance of systemization and automation in building a high-leverage business model? Jon also goes through the evolution of the Saga…
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In this episode, Jack is flying solo and speaks with Rory Tyer, a new owner of an independent garden center in South Carolina, about his journey in entrepreneurship through acquisition. Rory shares his experiences and challenges in acquiring and operating a local nursery, discussing factors such as location, customer demographics, and the dynamics …
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In this episode of Owned and Operated, John explains the world of home service business growth with CEO Peter Lohmann, focusing on how branding can serve as a powerful lead-generation tool. John and Peter explore the journey of scaling a home service company, including the challenges, insights, and opportunities that come with driving marketing eff…
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This episode of Owned and Operated features Chris Hoffman, CEO of the $130M Hoffman Brothers, continuing the "Legends Series," where industry leaders are highlighted for their massive influence and expertise in the home services space. Chris shares his journey with John and Jack, scaling Hoffman Brothers from a modest family business to a multi-mil…
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Episode 91 of Moments That Rock features esteemed broadcast and journalist Billy Sloan shares stories of his many years spent working in the entertainment industry
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Journalist and broadcaster Billy Sloan shares some memorable stories of his time spent interviewing some of the world's leading artists, both in his native Glasgow and traveling to different parts of the world. Part 1 explores a journey back in time to when we first me in 1980 and his early recollections of U2 Learn more about your ad choices. Visi…
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It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adjustments to call center compensation and the broader implications for business efficiency. They’ll also str…
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John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepreneur. He discusses how implementing call by call management and personalized customer service can drastica…
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In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the i…
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Episode 90 of Moments That Rock features Andy Bird who shares stories of how he began his career in radio before climbing the entertainment ladder to become the Chairman of Walt Disney International ...
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Episode 90 of Moments That Rock features Andy Bird who shares stories of how he began his career in radio before climbing the entertainment ladder to become the Chairman of Walt Disney International. The curiosity and belief that he had in the early days of his own career that carried forward into recruiting others who had their own story to tell. …
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In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolst…
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In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry. What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of Service…
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Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothers–a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses…
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Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between w…
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Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Tommy Mello, founder and CEO of A1 Garage, which operates in over 20 states, with over 50 locations. The talk with Tommy covers his insistence on a strong co…
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Episode 89 of Moments That Rock features Suzi Robson who shares amazing stories of her time with David Bowie and the Spiders from Mars
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Episode 89 of Moments That Rock features Suzi Robson, wife of the late, great Mick Ronson. Suzi shares stories from her book 'Me and Mrs Jones' where she recounts meeting David Bowie's mother in the hairdressing salon where she worked. That lead into meeting Bowie's then wife Angie and touring the world with The Spiders from Mars as their hair styl…
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Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business …
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Episode 88 of Moments That Rock features Steve Blackwell who shares many stories from that halcyon period of the 80's when he was one of MTV's first VJ's !
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Episode 88 of Moments That Rock features one of MTV's pioneering VJ's from back in the 80's, Steve Blackwell who shares many stories from that halcyon period back the 80's. Stories that include flying on Concorde from London with Phil Collins to Philadelphia for his appearance at Live Aid in 1985 Learn more about your ad choices. Visit megaphone.fm…
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Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you…
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Episode 87 of Moments That Rock features singer, songwriter Martin Page who shares stories from the plethora of artists he has collaborated with over the years
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Moments That Rock's special guest this week is singer, songwriter and recording artist Martin Page. Martin's portfolio of artists he has collaborated with over the years includes the likes of Robbie Williams, Earth Wind and Fire, Robbie Robertson and Bernie Taupin... to name but a few ! Learn more about your ad choices. Visit megaphone.fm/adchoices…
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John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means an inevitable downturn. Are Jack and John prepared for an HVAC shoulder season? Will John find his way out …
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Episode 86 of Moments That Rock features Richard Pearson who shares his experiences working in both national and regional radio over several decades.
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Episode 86 of this week's Moments That Rock features Richard Pearson who shares his many experiences of working in both national and regional radio over several decades. Those decades of experiences are what drove him into creating his own radio station, driven by passion, enthusiasm and belief. Learn more about your ad choices. Visit megaphone.fm/…
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Episode 85 features John Altman who has worked with a stellar list of artists over several decades. And Jimmy Page, Van Morrison, Peter Green, Phil Collins, Jimi Hendrix, Bob Marley... are just a few ...
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Episode 85 features John Altman who has worked with a stellar list of artists over several decades. And just to mention Jimmy Page, Van Morrison, Peter Green, Phil Collins, Jimi Hendrix, Bob Marley, George Michael, Tina Turner, Prince and Amy Winehouse would just touch the surface. Incredible stories shared of some monumental times. Learn more abou…
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July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are t…
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Moments That Rock's guest this week is Kevin Armstrong who shares stories of his time spent touring with the likes of David Bowie, Iggy Pop and Sinead O'Connor
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Episode 84 of Moments That Rock features Kevin Armstrong who shares stories of his time spent touring with the likes of David Bowie, Iggy Pop and Sinead O'Connor and appearing at such iconic events such as Live Aid. A seasoned professional with a wealth of stories Learn more about your ad choices. Visit megaphone.fm/adchoices…
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It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating…
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Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. T…
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Episode 83 of Moments That Rock with Henry Priestman sharing stories of his decades long career and triple platinum success with The Christians.
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Episode 83 of Moments That Rock with Henry Priestman where he shares stories of his decades long career and triple platinum success with The Christians where he was a founding member. Learn more about your ad choices. Visit megaphone.fm/adchoices由Tony Michaelides
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Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …
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Moments That Rock Episode 82 features Rocco Guarino sharing stories of his time spent as a producer , videographer ... and more with Scott Weiland and The Stone Temple Pilots together with Velvet Revolver ...
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Moments That Rock Episode 82 features producer, engineer, videographer Rocco Guarino, originally from Florida before moving to LA and who now currently resides in Nashville. Rocco has used his many talents in his time spent working with Scott Weiland of The Stone Temple Pilots and Velvet Revolver where he acted as their right hand man. Learn more a…
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Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …
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In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…
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Moments That Rock welcomes back esteemed journalist , author and all round music fan John Robb.
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Moments That Rock welcomes back esteemed journalist , author and all round music fan John Robb with more stories about a band we both love, The Stone Roses. We also discuss the current situation with regard to live music venues and discuss emerging talent and the current challenges. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…
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Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale op…
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Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity is…
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Episode 80 of Moments That Rock with renowned broadcaster Andy Peebles where he talks about the time he interviewed John Lennon just 2 days before his murder outside the Dakota Building in New York. And ...
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Episode 80 of Moments That Rock with renowned broadcaster Andy Peebles where he talks about the time he interviewed John Lennon just 2 days before his murder by Mark Chapman outside the Dakota Building in New York. He spent over 3 hours on the interview before going out to dinner with him. It was December 6th 1980 and that day none of us will ever …
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What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.…
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In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services …
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Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significan…
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In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practic…
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In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands,…
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Episode 79 of Moments That Rock features radio programmer and pr consultant Paul Ripley talking about the change in the music industry and radio as we know it.
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This week's Moments That Rock features radio programmer and pr consultant Paul Ripley discussing the change in both the radio industry, the emergence of internet radio and the music business. Learn more about your ad choices. Visit megaphone.fm/adchoices由Tony Michaelides
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In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons. They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through…
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In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of a growing business. They…
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In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion de…
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Moments That Rock with former tour manager/manager Chas Banks sharing stories about his experiences of life on the road.
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This week's Moments That Rock features Chas Banks who shares stories about his time tour managing Teenage Fab Club and many years spent tour managing with bands like The Pixies. Learn more about your ad choices. Visit megaphone.fm/adchoices由Tony Michaelides
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In this episode of Owned and Operated, John and Jack explore the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion del…
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Today on the Owned and Operated podcast, the boys interview entrepreneur Johannes Hock, the Owner of an artificial turf company who lives in Austin, Texas. They discuss Johannes's background, how he got into the turf industry, the business model of turf companies, expansion plans, challenges of scaling, and the factors influencing the choice of new…
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